LavaclothinLavaclothin is listed under Clothing & Underwear in Newark, Delaware.
Lavaclothin (lavaclothin.com) has 59 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 35 reviews with 1 star · Clear filters
Charlene Mc L.
Still don't have our order
Response from LavaclothinFeb 23, 2021
Dear Charlene, Sorry to hear that your order has not arrived yet. We understand the frustration and we apologize for any inconvenience caused. We did send you an email for further updates, please check your mailbox. If you do have any other questions or queries please get in touch. Have a good day!
Josh B.
I have not received my order
Response from LavaclothinFeb 23, 2021
Hi Josh, I regret to hear that you have not received your order yet. Our agent has been in touch and updated the order status. Please check your mailbox and reach us out for any inquiries. Thanks and best regards,
Manuel D.
I have email twice, once for an update on my item #1185 and another cancelling the item because of lack of communication. I think that's bad/poor for any business
Response from LavaclothinFeb 23, 2021
Hi Manuel, We are sorry that your experience with us has not been the best. I have looked at your order and unfortunately there was no record of your contact. We also sent you an email with information about the order, please check it out. Have a good day!
Dampster N.
PayPal is a nasty company with no regard for meeting it's advertised commitments of not charging my credit card until the order has been shipped. Order placed on February 4th. PayPal lies. They charged my credit card the day following the order being placed. Today, February 18th I received notice from PayPal my order has been shipped. Many thanks to PayPal for its greedy capitalistic business strategy - screw the little guy!!!! Your company should find other means to process payment rather than partnering with PayPal. I had planned to order more of these sweaters - they are unique and beautiful. But I will search for another supplier.
Response from LavaclothinFeb 23, 2021
Dear Dampster, Paypal is one of the most popular payment method here in the US, which is also the reason why we choose it for user convenience. Having said that, we regret to hear it does not work for you. Regarding the order, we have kept you updated with order status via email, please check that out. And do not hesitate to contact us if you need any assistance. Kind regards,
Amber B.
I’ve not received my order yet and it’s not shipped out yet I’m so sad right now.
Response from LavaclothinFeb 23, 2021
Dear Amber, I regret to hear that you have not received your order yet. Our agent has been in touch and updated the order status. Please check your mailbox and reach us out for any inquiries. Thanks and best regards,
Darlene D.
Never received the product and no one is explaining.
Response from LavaclothinFeb 22, 2021
Dear Darlene, Thank you so much for leaving us a review as we always like to get feedback on the ways we can improve. We understand your concerns and frustrations! After inspection, I found that our agent did reach out to give you information about the order, please check your mail and spam box and reply to let us know if you have any other inquiries. Looking forward to hearing from you soon. Thank you
Linda P.
I STILL haven't received the item and it's been almost 3 weeks. Tracking stopped at Shanghai.
Response from LavaclothinFeb 22, 2021
Hi Linda, Sorry to hear that your cards did not arrive with you when expected. I can see that they were dispatched from us on time and that the courier had some issues with the schedule. The status is now updated and we also sent you an email to give further information. Please check it and reply to us whenever you have any inquiries. Thanks for you patience!
Jessica
I still don't have my product and it keeps going back and forth through sorting center and customs
Response from LavaclothinFeb 22, 2021
Hi Jessica, Sorry to hear your order did not arrive with you in line with the estimated delivery date. After checking, I found that the item was delivered on Feb 13th to your address, if you have not received it, please reach us at [email protected], we will be more than happy to assist. Thank you very much!
