LavaclothinLavaclothin is listed under Clothing & Underwear in Newark, Delaware.
Lavaclothin (lavaclothin.com) has 59 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Will R.
Still waiting on order
Response from LavaclothinSep 20, 2021
Hi Will, I'm sorry to hear you haven't yet received your order. The item has shipped out for quite some time, and I also told a representative to contact and inform you of the status of your order. Please check your inbox and contact us if you have any questions.
shawn Y.
After waiting 3 months the shirt arrived. The shirt itself is of extremely low quality from loose threads to poor workmanship, the pattern isn't quite the same as the posted image. Wasn't worth the wait and most certainly wasn't worth the $60 I paid... Not impressed.
Response from LavaclothinSep 13, 2021
Hi Shawn, Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive but you might misunderstand something here as the delivery time was delayed and the item arrived within 2 to 3 weeks, please check the information again. In addition, we always try to offer the best quality with an affordable price and it is disappointing to hear that it did not match your expectation. We will try to improve the service in the near future.
customer
Really poor- jumper came and was not what requested in addition when emailed for a replacement was told best can do is get 20% discount whilst acknowledging there were mistakes and it was wrong? Crazy
Response from LavaclothinSep 13, 2021
Hi Naylor, Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive but we always try to offer the best quality at an affordable price and it is disappointing to hear that it did not match your expectation. We will try to improve the service in the near future.
Garry G.
They took my money off my card then wanted a picture of my credit card. Nobody sends pictures of credit card on internet. I am going to put this on social media as a warning to be aware of lava clothing
Response from LavaclothinAug 20, 2021
Hi Gary, Please keep in mind that for high-value orders, we only require a photo of you with your name and the last four numbers on your credit card, not the entire number set. Furthermore, we canceled the payment and issued a refund immediately after you refused to provide the information. You should check your credit card again. Thank you!
James F.
Shirt was supposed to be xl I got small this sucks was exited
Response from LavaclothinJun 10, 2021
Hi James, I have looked at your order and found that you actually ordered a T-shirt in Small, which explains why you received a small one. We also sent you an email with the order receipt for you to check again. Please check it accordingly. Thank you!
Janey P.
I have not received my order!
Response from LavaclothinMay 3, 2021
Hi Janey, I have contacted the carrier and been informed that your order was delivered on April 30th. And I also told an agent to reach you out via email, please check and reply to us if there is anything else we can assist you with. Thank you!
AO
Worst company! Takes weeks to ship an order. Phone number is non-working. Would not respond to any emails. Had to file a case and only then, they started to reply to emails. Terrible service!
Response from LavaclothinApr 26, 2021
Hi Aleksey, We are sorry for the delays in delivery. This is not normally happened and we are working with the carrier on this issue to deliver items as quickly as possible. In addition, the item was delivered last week and we do hope you were loving it. Unfortunately, there is no record of your email reaching out to us except for the one you replied to ours. Having said that, we hear you and will try harder to keep everything posted to our customers. Kind regards,
Cherie
I have heard nothing about my order leaving multiple emails, one email they returned automated that said to put in my email address and my order number for tracking info which did nothing when I did it. I really hope they get back to me
Response from LavaclothinMar 5, 2021
Hi Cherie, Thank you for writing a review. We are sorry to hear you haven't enjoyed working with us but we appreciate the opportunity to be able to see what places we need to improve. I can see that all your emails have been replied within 24 hours, however they might end up at spam box. Our agents also sent a new email to keep you posted, please check it for further updates. Thanks and kind regards!
