Caroline B.
Terribly disappointing.
This review is based on the experience our founding team had with Launchpeer's startup accelerator program, which all participants pay a fee of $1,000 to be a part of (I believe their fees have increased since we signed up, according to the marketing emails received from the company). We did not engage them to complete any development work for us so cannot comment on this aspect of their business. My thoughts on our experience with Launchpeer can best be explained by including the email we sent to the founder when we chose to exit the accelerator program. This email was sent on May 20 and, 5 days later, no acknowledgement or response has been received. "Good morning Jake, We recently received our MVP recommendation from your development team, and to call it a letdown would be a huge understatement. We waited over 2 weeks for a document that was lacking in detail, reasoning and didn’t offer any value. It showed a genuine lack of understanding as to what our startup is and the problem we’re trying to solve for both sides of our marketplace. The absence of information in the document was startling and does little to back up the claim of Launchpeer being a company that supports non-technical founders. I was genuinely shocked when it was shared with me by members of our team - I thought they were playing a joke on me. We also have other issues with the accelerator. - The coaching calls are full of conflicting advice - There is continual confusion within the training videos (videos appearing and disappearing, references made within the videos to documents or items that don’t exist, incomplete details such as the investor email template) - Questions going unanswered within the Facebook group The disappointment we feel regarding the MVP document is the ultimate reason behind our founding team’s decision to exit the accelerator program. The overarching feeling within our team was to simply walk away, but I felt we should explain why and I think it’s important you know our feelings about the MVP document. I wish you well with Launchpeer going forward. Kind regards, Caroline"
Response from LaunchpeerMay 25, 2019
Hello Caroline! We're sorry you feel this way. Unfortunately you left the Accelerator Program before we had a chance to help you work through the document we provided to you. Our process is an iterative one, and building any startup requires a bit of back and forth to ensure we can provide the best guidance and support possible. To do this we need our customers and our team to come to the table, together. Unfortunately you didn't give our team the chance to do that with you. Of course we don't want you to have felt you paid for something you received no value from so our team would be happy to issue a refund to you. Just reach out to [email protected] and we can get that taken care of. Best of luck in the future!