launch-x431.netReviews of launch-x431.net

I am supper disappointed with Launch pro 3. I thought if just going into some setting just to see what’s available on my ecu on my Renualt Megan 3rs. I went into the throttle body learning. There was NO WARNING saying if you go into this it could have a negative outcome. So went into the throttle learning nothing happens just a sign say complete. Going out of the setting trying to start the car and nothing happing. For some reason this setting has cut the signal to the injectors. I have logged complaints about this and all they say there’s a problem with the throttle position sensor. What a load of crap…. From a perfect running car to a non runner a month now taking the car back and forth the people who has been testing and checking just to tell me they can not find the problem. Renualt customer be very careful for using the launch on your vehicle. Launch your feedback and your assistance to help me sort this problem has costed me over R50 000 already. And still the car is not starting just because of you shit product.

Terrible service product a con. I bought a launch product and it kept restarting would not start the updates take for ever and it only does basic function and you have to pay £4.99 a month for each add on not impressed it’s more expensive than what you get in return. I will never buy another Launch product. I emailed launch for help months ago and I am still waiting for a response.

Launch X431 V+ PRO 2024 – Buyer Beware I purchased the Launch X431 V+ PRO 2024 through Amazon, which turned out to be a mistake. After contacting Launch USA for support, I was informed that my unit was purchased from the European market by an unauthorized reseller, then resold on Amazon with misleading advertising. Because of this, Launch USA will not provide support—service is only routed through China tech support. Key Issues: No U.S. support is available. All support is email-only through China. Their website and chat are essentially useless. The software is locked behind an annual subscription ($678/year). Without renewal, the entire device becomes unusable—essentially a very expensive brick. The included tablet is old and outdated. My Experience: Tech support finally responded. Customer service was unresponsive, repetitive, and dismissive. Despite paying over $1200, I was left with a useless device. This product might work initially, but once problems arise, you’re on your own. Launch USA clearly warns against buying from Amazon or unauthorized resellers, but Amazon continues to list these units. If you are in the U.S., do not purchase Launch tools from Amazon. Buy only from authorized U.S. resellers if you want reliable support. Otherwise, expect delays, extra costs, and zero accountability. Autel scan tool, continues to perform well with proper U.S. customer support. Compared to that, this Launch device feels like a very expensive paperweight.

Got a Launch Creader V looking for an update contacted Launch they said my Creader is not one of theirs so I have asked many times is it a copy? No reply poor customer service

Save yourself time and effort these are fake and terrible dodgy customer service lesson learnt it’s cheap for a reason .

I purchased a launch x 431 pro elite which failed and was replaced by Amazon. That’s the good part. What people need to know is that this is an overseas product. There is zero support from the American supplier of same product. They only refer you to an overseas email that is extremely hard to get an answer out of. I don’t want to return the whole product or accessory I bought to go with it but there is no help coming. In trying to communicate the customer service email person told me I didn’t have the right product id. SS#. I was looking right at it. Buy from American supplier instead. Similar unit will cost you more here but support is available. Would not recommend this product!! Buyer beware.

Christ on a bike, where do we start? First off, if you're looking to get into car diagnostics do yourself a favour and look at other tools available on the market. My experiance with Launch and their "customer service" is one of the most tedious and unproductive to date! This is a 700 quid unit with absolutely no aftercare support. I've had an ongoing problem with a tablet reset. First port of call is Launch UK who TL;DR don't answer the phone or reply to voice messages, then when you do chat with them they can't help, well done people. Was told to contact overseas.service in China which I did then quickly found out that their mail server is bounching emails back with access denied. So I then decided to contact x431.net who, you guessed it can't help or have any suggestions on how to remedy the issue. Consider this, spend 700 quid on a flashy Launch Diag tool, be unlucky enough to have a problem to find out that nobody can help! Just a headup... Autel Icarsoft Topdon Foxwell Xtool

I bought x431 VII with 5 years warranty after one year stop working and they are not responding and messages me reset and it’s not reset my tab told them still they are saying reset it