Kevin
Inaccurate tracking and lost package
My Uniqlo order was shipped through Lattis and I had a terrible experience. The estimated delivery date kept constantly changing, and eventually the tracking status said my package was "Out for Delivery" for several days straight. I couldn't find a phone number for Lattis and their "Contact" form wasn't meant for customers. I had to contact Uniqlo about my order and on the same day I received a reply back from them, my tracking updated to say it was "Delivered" on the first day it was "Out for Delivery," even though it was "Out for Delivery" for multiple days. I never received my package and I had to receive a refund.
Response from lattis.comDec 24, 2021
Hi Kevin, Thank you for your feedback! We apologize for the issue with our shipment. On our FAQ page, we have information listed on what to do if your shipment isn’t tracking with our phone number and you can use our contact form as well. https://www.lattis.com/frequently-asked-questions We apologize for the issue with this shipment, and hope we get the opportunity to make it right in the future!