lattelierstore.comReviews of lattelierstore.com

I received the dress and was very disappointed, the dress was not at all like the picture, looked cheap, fit poorly, color did not look like picture. I have sent 2 emails to you and have gotten no response

Ordered August 4th and still hasn’t arrived. The clothing was for a special occasion which passed last weekend. Last time I ordered I had my item within a week. Doubt that I’ll be shopping Lattelier again. 😟

This store sucks. I have purchased three different items because they kept telling me the product I bought was out of the stocks. They didn’t inform me immediately, instead, they did it 1 month after my purchase. Worse of all, they refused to return my cash but gift card. So that I need to keep buying their products. Their products are super pricy, yet the quality is not that good.

I wish I had read these reviews before ordering. They are definitely a SCAM. I ordered because they look like high quality clothes. Received order late, date kept on changing. Received emails saying sorry we will offer you a free gift. I received nothing but a damaged dress that had a stain on it and looked like it was already warn. I emailed the customer service they said send it back w/ tracking for a full refund with shipping. This is what I got [Order #604201] (April 19, 2022) Product Quantity Price Comfy Relaxed Drawstring Dress - Dusty Pink, M 1 $109.00 Subtotal: $109.00 Discount: -$27.25 Shipping: $15.00 via Standard Shipping Payment method: Stripe -$9.65 -$81.75 Total: $5.35 HUGE SCAMMERS . DO NOT ORDER FROM THEM !!

Ordered shoes from this website they cost $80, described as leather, received today and they’re very light, definitely not leather, feels more like plastic. The size is also tiny and doesn’t fit atall. Very disappointed

Lattelier is a scam store. They have not refunded my money. Respond with a fake automatic response. Now sending scam sale emails with cheap photography every day with a different gmail account of sales. I'm getting harrassing emails from a different GMAIL account every day (that they'll keep for 24 hours) but says from lattelier. Now after being ripped off of nearly 200.00 they are going to send me spam with a different email. DO NOT BUY FROM THIS COMPANY. DO NOT GIVE THEM YOUR EMAIL MAILING. They are spam scam chinese company.

Another Chinese brand pretending to be based in NYC. The piece I ordered was ON SALE for $92. It arrived after three weeks despite the 7-10 shipping promise. I realized it was coming from China when I started tracking it. That wouldn't matter if the brand did not actively advertise "being from NYC" which to me justified the high prices because rent here is bananas. The piece was FINE, for $30. Cheap material, basic construction, fake pockets, refuses to unwrinkle. INFURIATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From start to finish my whole experience with this place has been a complete nightmare. Ordered a coat online after seeing it on their Insta page, my money was taken prior to dispatch. On dispatch I found the tracking details to be fake - they stated Hermes would be picking up my order in the UK, but failed to provide international tracking information until I constantly chased them hour by hour (I too got the 'people on holiday for Chinese New Year excuse as others seem to have had). The international tracking information wasn't real time - so I assumed that was non legitimate. After several days my order arrived, the quality of the item was really poor and the packaging was absolutely dire - not something you would expect for a £220 item. The nightmare then continues - I emailed their service@ email address explaining that I wanted to return the item for a refund as I was dissatisfied with the quality and fit. No response. I posted on Instagram regarding their lack of response - my comments were deleted. After several days of constant chasing I received a reply asking my reasons for return (which I had already stated) - but no instructions on return procedure which I asked for (again!). Several days later (after chasing via email and Instagram) I received an email stating I had two options - one to return for a credit note and one to obtain a refund - again I stated I wanted a refund - but still was given no instruction on return policy. They said by return they would provide instructions - well that was days ago and I'm still waiting. I have filed a complaint with Trading Standards via Citizens Advice Bureau as I have no confidence that even if I did return the item that I'd get my money back. PLEASE do not buy from this company - it's a complete scam. I am now working out ways to expose this appalling place so that others don't fall into the same trap