Freya
Deleted my profile for no reason
Made a profile using phantom wallet about 7 months ago. I used every international service, but now they deleted and I cant make a new account. It says they are "prohibited" from serving users in my region, even though I'm in a supported country. I'm not sure what their problem is they didn't answer my email. It was good while it lasted
Response from Laso FinanceAug 28, 2026
I'm so sorry Freya. That is incredibly frustrating, I apologize. I do see that you sent an email about 2 hours before this review, at approximately 5:30PM CT Thursday, August 27th. We didn't get an email back to you until 8:25PM CT; that is personally my fault. It was sitting in my email inbox and I didn't action on that until it was too late. From reviewing your account, I can see that while your IP address shows a supported country, other device fingerprinting signals show a sanctioned country as your location, with high confidence. For businesses in the United States, we are legally prohibited from serving users in that country. My teammate noted in the email, if our 3rd party services are wrong about that, we would love to be corrected and get it opened up for you. Looking forward to hearing back from you on email so we can get it fixed.