Jacob J.
People Skills Matter
First interview was great going over my results. The second review I felt rushed, she would talk over me and would interrupt when I am trying to talk. She seemed to be matter of fact to point where she seemed upset or even a little arrogant. I’m the customer. I shouldn’t be rushed and interrupted. Product and service is good just not sure if she was having a bad day.
Response from LaSara Medical GroupSep 11, 2025
Thank you for the candid feedback—and for noting that your first visit went well. I’m sorry the second review felt rushed and interruptive. That’s not the standard here. Our clinicians are coached to listen first, then collaborate; talking over you undermines that. I’ve shared this with our clinical leadership so we can coach on pace and communication. I’d also like to make it right with an extended, unrushed follow-up so you feel fully heard and supported. I see every review myself. Thanks for helping us improve—and for trusting us with your care. — John Snedegar, CEO LaSara Medical Group



