Larson ElectronicsReviews of larsonelectronics.com

Worst customer service of all time. I ordered a $5000 transformer (that was over a month late by the way) that melted down, leaving a major piece of equipment in my business dead in the water. Not a single person would get on the phone with me to solve the problem, they kept directing me to an email address that nobody responded to. Judging by the rest of these reviews this seems to be a regular occurrence. Never again.

I would definitely have reconsidered buying from Larson if I did my homework and have searched for reviews before hand. I went to them for an expert advice and now I am out $3000. I explained my situation to a minor detail and sent pictures of equipment name plate just to be recommended equipment that did not fix the problem but also failed after couple months. Larson did not answer my concerns nor did the reply when I told them about their equipment failure. In future I will definitely advise everybody to look elsewhere and I will do the same. The company is a scam. Hope nobody else makes the same mistake I did.

I wish I had read these reviews before I ordered. Bought two sliders, got the wrong thing. getting the runaround from non existent customer service. horrible experience. this company sucks.

Very unprofessional team. Delays orders by months and still doesnt live up to promised delivery days. You cant get a response for days, when you call they dont give a definite answer. I would not recommend and would not like anyone to suffer the same.

I ordered a product and they refuse returns. This was not clear when ordered. Customer service was short and disrespectful. I do not recommend this company. Stay away from them.

LarsonElectronics.com Order# 307010 The only reason its a 1 star review is because i cant do any less. I have on order 8 transformers. 1st i was told it would be 3-6 days ARO to ship, it took 2-3 weeks, and they said they would be short shipping me by 2 pieces, couldn’t tell me when the backorder would be complete. 7/14/26 Received 2 pallets that were supposed to be 6 identical transformers. I have 3 tall pieces and 2 short pieces that match, along with 1 shorter piece that does not match the other short pieces. I dent know how they can say there are 6 identical pieces. AT most is 2 but in don’t know, not quite sure what it’s supposed to be. But clearly not 6 pieces. 7/14/26 Started communication with LARSON electronics VIA EMAIL with photos of whats on pallets, of labels of product shipped. When i call, there is always and INDIAN person that answer, i am not against it, but they can be barley understood, they say someone will respond to your email. There is absolutely NO way to speak to an clearly english speaking person, who is in a position to make any changes or explain why my shipment is so wrong. I sent them PHOTOS of the incorrect product, all they say is you approved the WIREING VIDEO we sent you, which is true, but in realty i didn’t approve them to send 3 unmatching sets of parts, i asked for 6 identical parts. All they response when i am lucky to get a response is you have 6 identical parts, which I can’t ship to my customer. Because at the very best i may have 2 complete items. But I don’t know for sure, I can’t get one of their experts to speak with me. The only saving Grace is, i am on NET 30 but i have no good answer to give my best customer i have as to how this will be corrected. Tha being said They will not be paid until its corrected, if you have other manufacture options please use them, you will lose your mind trying to deal with LARSON ELECTRONICS>

I placed an order on June 30 I received an acknowledgment the next day I was given a ship date of 3 July on 5 July I received a video of the technician finishing it showing me that was operational. Didn't ship on the sixth I called I was given a ship date of the is now the 15th and it still has not shipped all I get is sorry it will ship and the new ship date no one can tell me what's really happening just in process

Absolutely terrible customer service. We spent a significant amount of money with this business on power carts, only to find out the website description was completely wrong. When we reached out to get a replacement, they completely ghosted us and have left us on read for two weeks now. To make it worse, when you call them, they just tell you to email—but then they completely ignore the emails. Completely unacceptable way to treat customers who spend real money with you. Avoid this business until they learn how to actually reply to their customers and fix their own mistakes.