Laptopbatterydirect Reviews | Read Customer Reviews of laptopbatterydirect.net

Laptopbatterydirect Reviews | Read Customer Reviews of laptopbatterydirect.net

Laptopbatterydirect reviews

Showing 37 reviews with 1 star · Clear filters

Ellie
Apr 23, 2024
If I could give a zero I would
If I could give a zero I would! I ordered a battery and paid for it and never got it. There is no phone number to call! Already emailed and sent information to them, nothing! I think they are a scam! Otherwise, I would get my paid for battery! Been over a month! Be careful and do your homework before you buy from them!
Response from LaptopbatterydirectMay 8, 2024
Dear Customer, We are very sorry that you have encountered such a problem. We fully understand your troubles and are deeply sorry for the inconvenience this has caused you. First of all, please allow me to express my sincerest apologies on behalf of the company. We will immediately further investigate your order and take the necessary steps to resolve the issue. Your satisfaction is of the utmost importance to us and we will do our best to ensure that you receive good treatment and a satisfactory solution. For faster resolution, please provide your order details along with your email address so we can gain a deeper understanding of the situation and take appropriate action. At the same time, we will ensure that you get the compensation or refund you deserve. Again, my sincerest apologies for the issues you encountered. We sincerely hope to restore your trust in our company and provide you with better service. If you have any other questions or needs, please feel free to contact us and we will do our best to help you. Sincerely, laptopbatterydirect.net Team
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M. D.
Apr 5, 2024
The site is just a scam
The site is just a scam. The tracking number has no value; it is a false number. On top of that no reply to emails sent.
Response from LaptopbatterydirectApr 9, 2024
Dear customer, Thank you for your inquiry. I just confirmed your battery has been despatched and the delivery period will be 12-17 business days. The tracking number is AT363404937CN, and you can track it here: https://t.17track.net/en#nums=AT363404937CN We confirmed with the carrier and they replied the item is in transit. The tracking information will not update until clearance. We will keep an eye on it and urge them to speed up. Please wait a few more days patiently. Any questions, please feel free to contact us. Best regards, laptopbatterydirect.net Team
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Roger M.
Dec 26, 2023
defective battery
I am sorry but the battery you sent me was defective. I had it plugged in for 2 hours and the battery never registered more that 6%. I will be sending it back for a refund or replacement.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer We sincerely apologize for the inconvenience caused by the defective battery you received. We understand the importance of a fully functional product, and we appreciate your understanding. To expedite the resolution process, we kindly ask you to follow the steps below: Initiate a return request through our website or contact our customer support team. Provide your order details, including the order number and any relevant information about the issue. Specify whether you prefer a refund or a replacement. Once we receive your request, our team will promptly review the details and guide you through the next steps. We aim to resolve this matter for you as quickly as possible. We appreciate your patience and cooperation in this matter. If you have any additional questions or concerns, please do not hesitate to reach out to our customer support team. Thank you for bringing this to our attention, and we look forward to rectifying the situation to your satisfaction. Best regards, laptopbatterydirect.net Team
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Butch P.
Oct 9, 2023
Disgruntled Customer
After waiting a week after my faulty battery was returned I finally received a refund. I won’t be doing business with company again.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer I'm sorry to hear about the delay and the inconvenience you experienced in the process. Timely resolution and customer satisfaction are priorities, and I understand your decision not to do business with the company again. If you have any further feedback or if there's anything else I can assist you with, please let me know. Your feedback is valuable, and I hope you have better experiences with any future purchases. Thank you for bringing this to our attention. Best regards, laptopbatterydirect.net Team
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Dante
Oct 9, 2023
asus vivobook
I bought a battery for my asus vivobook flip 14 and it will not charge past 0%. It will only work with the charger plugged in.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer I'm sorry to hear that you're experiencing issues with the battery for your Asus Vivobook Flip 14. It seems like there might be a problem with the battery or the charging system. Here are a few steps you can take to troubleshoot the issue: 1. **Check the connections:** Ensure that the battery is properly connected to your laptop. Sometimes, poor connections can cause charging issues. 2. **Try a different charger:** If possible, try using a different charger to see if the issue persists. It could be a problem with the charger rather than the battery. 3. **Update your BIOS/UEFI:** Check if there are any BIOS or UEFI updates available for your laptop on the Asus support website. Sometimes, updates can address battery-related issues. 4. **Calibrate the battery:** Fully charge the battery, and then use your laptop on battery power until it completely drains. Recharge it to full capacity. This process can help calibrate the battery. 5. **Contact customer support:** If the issue persists, it's advisable to contact the customer support of the company from which you purchased the battery. They may provide troubleshooting assistance, a replacement, or a refund. If you provide more details about the battery and where you purchased it, I can offer more specific guidance. Best regards, laptopbatterydirect.net Team
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DR JOHN H B.
Sep 26, 2023
This spare parts operation is a SCAM
I ordered a replacement battery for my old SONY laptop on August 28. The Wensite advertised DHL shipping. They actually use China Post. It was supposedly shipped the following day. Based on the shipment tracking from Hong Kong it cleared US Customs in Los Angeles on September 4 and then there was nothing but "Shipment en route", Between September 10 and September 20 there were no further updates. Initially they tried to tell me the problem was with staff shotages at US Customs. After a month and inquiries I realized there was no shipment and I was being SCAMMED. I asked for a full refund but have heard nothing.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer We sincerely apologize for the inconvenience you've experienced with the delay in your order, and we appreciate your patience. Upon reviewing your case, we understand the frustration caused by the shipping issues, and we acknowledge that our initial communication regarding customs delays was not accurate. We take full responsibility for the inconvenience this has caused. To address this matter promptly, we have initiated the refund process for your order. please contact us. We understand the importance of timely resolutions and want to assure you that we are taking corrective measures to prevent such issues in the future. We appreciate your understanding and value your feedback. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. Thank you for bringing this to our attention, and we apologize once again for any frustration caused. Best regards, laptopbatterydirect.net Team
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Ariel D.
Sep 18, 2023
I just had a few days in Phoenix and it…
I just had a few days in Phoenix and it took so long that they never gave me the arrival date. I lost money and they never minded. Terrible service
Response from LaptopbatterydirectJan 23, 2024
Dear Customer We sincerely apologize for the delay in the delivery of your order and the inconvenience it has caused during your time in Phoenix. Your satisfaction is our priority, and we understand the importance of timely deliveries. Upon reviewing your concerns, we want to assure you that we are taking immediate action to address the situation. Our team is investigating the delay and working to expedite a resolution for you. We understand the financial impact and inconvenience this has caused, and we are committed to finding a satisfactory resolution. A member of our customer support team will reach out to you shortly to discuss possible solutions, including compensation for the inconvenience. If you have any additional details or specific preferences you'd like us to consider in resolving this matter, please feel free to respond to this email. Once again, we apologize for any disruption to your plans, and we appreciate your understanding as we work to rectify this situation. Best regards, laptopbatterydirect.net Team
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Olga
Aug 14, 2023
As soon as i connected the battery into…
As soon as i connected the battery into the laptop, it started smoking. Thank God i was able to Unplug it without it blowing up in my face. When i felt it, it was hot ans smelled burned. I will not be using this battery
Response from LaptopbatterydirectJan 23, 2024
Topic: Response: Laptop battery issues Dear Customer, Sorry to hear that you are experiencing serious battery issues, this is obviously an abnormal situation. In this case, your safety was paramount and you took immediate action and avoided greater damage. Our after-sales service has contacted you. and attach relevant details. We will handle it for you immediately. Additionally, we will investigate the matter thoroughly and take necessary measures to ensure the quality of our products. If you require any further support or information, please feel free to contact us. Thank you again for your feedback, we value your opinions and experience. Best regards! laptopbatterydirect.net Team
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