RBH
After 6 weeks it will not charge beyond 27%
I wanted to edit my response. I have found that after unplugging the laptop and then plugging it back in the battery fully recharges. It seems to be holding up fine now after almost a year. The battery installed and worked fine for a few weeks. Now after a month and a half it is holding at 27% and will not charge. I am hoping for a replacement or refund.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer, We are very sorry to hear that you are having issues with your battery and the inconvenience this has caused you. We understand that as merchants, we need to ensure that the products our customers receive are complete and reliable. We are deeply sorry about the battery issue you mentioned. Our products undergo strict quality control and testing before leaving the factory to ensure their performance and reliability. However, sometimes there may be problems with batteries, which may be due to factors such as manufacturing defects in individual products or the environment in which they are used. If you find any quality problems with the battery during use, please contact us in time and we will solve the problem for you as soon as possible. We will actively cooperate with you to solve the problem and provide appropriate solutions to minimize your loss and inconvenience. Finally, we thank you again for your feedback and comments. We will take appropriate steps to improve our products and services to meet your expectations and requirements. If you have any further questions or require further support, please feel free to contact us. Best regards! laptopbatterydirect.net Team