La Parfumerie USAReviews of laparfumerieusa.com

All the perfumes I purchased last for less than two hours after being applied to my skin. Their performance is extremely weak, and they seem like poor-quality counterfeits. I spent a lot of money, but the products I received are terrible. I am very disappointed with this purchase.

I strongly advise any niche perfume lover to stay away from here. What happened? I'm based in Durham for school. Their storefront is around 46 minutes away from me one way, and a trip there is easily an hour and a half. I purchased two perfumes from them (totaling ~$444), upon arriving back to my apartment I saw that one was leaking/broken so I went back to exchange it. They refused to exchange it on the spot, and the staff member explained that his manager needed to file a claim with their insurance/retailer who would then 'approve' an exchange for me, and that this could take a few days. This raised red flags for me. I refused to go back to the store to pick up the replacement since it was no longer worth the drive for me. The next day, both the owner and manager began to call me and text me during class to try and 'fix' this, saying that they would provide me with free samples due to the inconvenience. I refused, and told them to check the complaint I had sent. Apparently, the email they have on their website under 'contact us' is unmonitored, since the manager texted me asking for me to forward it to the owner. The owner replied saying that she would personally deliver the perfume to me since this is not the level of service she 'aims for'. A few minutes before this the same owner had left me a voicemail saying that she wanted to call to understand the situation since it seemed 'escalated for no reason'.... I refused to give her my address. It added to the already uncomfortable feeling I had with all of this, and having a stranger come to my campus or apartment to give me a perfume that should have been exchanged when I went there was so weird. To top it off, to receive the refund for the perfume that was broken (and the same one that I left the store without an exchange because it was against 'policy') I had to call the owner, and give her my credit card information over the phone. She was incredibly rude the entire time. I questioned the authenticity of their products after this, and went directly to the brand and realized that they were not on their authorized retailer list. I made my concerns aware to both the manager and owner, to which the owner stopped replying to my emails and the manager replied for her instead. They claimed that the products were authentic, and even though they were not on the authorized retailer lists on the websites for the products they sold that they would be soon. If the products were authentic, what was this whole 'insurance claim' nonsense to begin with? If I had received a faulty item from Neiman Marcus, Bergdorf's, etc, they would have exchanged it on the spot. I asked about that, but they claimed that their products are authentic, and that the broken perfume was due to a manufacturing error and not due to the way they store perfumes. Needless to say I don't believe them. Luxury goods require luxury service. It seems that they are not aware of this, and are happily overcharging people who are unaware of the type of service they are supposed to receive when purchasing such products. I'm paying for peace of mind knowing that I purchased a good quality product, and I did not receive that here. The only reason I went there was because a classmate recommended them to me. When I went there to purchase my perfume, I also brought along another classmate (who also purchased something). After this ordeal, we are all planning to avoid this store, and I recommend the same for anyone reading this. Save yourself the trouble, and purchase from a reputable niche perfume store instead. As much as I love supporting small businesses, this one is questionable. Even if they are selling authentic items, I believe they are old stock and that is likely why one of the perfumes was so damaged. It is not standard practice to have to give someone your credit card information over the phone for a refund, nor is it the industry standard (for an exchange on a defective item) for the store to receive 'permission' from the brand to exchange an item. I strongly advise anyone to do their due diligence and choose to shop elsewhere.

love it, butThe price is very high, and the scent doesn’t last long.

I never received my order. Where is my stuff?

I emailed to let you know that I didn’t think the fragrance I received LAVS smell right to me. It had an unusual moldy smell so I wrote you an email but no one ever responded so I think this is extremely poor service. I know this fragrance has gone bad for because I have had a bottle of it before.

The product was never delivered. I was watching the usps tracking, they said it was delivered, but I did not receive it.