Language InternationalReviews of languageinternational.com

Response from Language InternationalMar 14, 2019

Hi William, This is Mathis. I'm the head of the student advising team here at Language International. This is incredibly disappointing. I am so sorry that you were asked to pay for additional school registration and materials fees after having already paid for your course through our website. We want each student’s experience with Language International to be perfect, and we clearly missed the mark here. Additionally, I am so sorry to hear that you received an email saying that a portion of the fees you paid will not be refunded if you don't pay these additional fees and decide to cancel. This just sounds terrible. I can assure you that this is definitely NOT our company policy. In very rare circumstances, schools make mistakes when entering their prices in our system. It sounds like this school may have missed entering their registration fee and materials fee. However, in cases such as this, we always make sure that our students get a 100% full refund in case they decide to cancel. William, I'd like to personally look into your case and investigate what happened, but I could not find your name in our system. Could you send an email to your Language International student advisor and quote our conversation here, so that they can connect you and me directly? Alternatively, you can get in touch with one of our student advisors here: https://www.languageinternational.com/about-li Sincerely, Mathis

Response from Language InternationalAug 30, 2018

Hi Takeshi-san, This is Yaroslav from Language International. This is definitely a disappointment; I’m so sorry to hear that you have already booked your flights as well as a hotel near the school, only to find out that ELS cannot accept a 1-week enrollment. Additionally, I sincerely apologize that it took the school several days to get back to you with a response -- and a negative one at that. We want each booking with Language International to be perfect, and it seems we’ve missed the mark here because the school couldn't fulfill your course. I know it is a big inconvenience to have to rebook your flight and hotel. I really wish the school director at ELS could have accepted your enrollment request for a 1-week course. However, every student must receive approval from the school director before ELS can confirm a booking for a non-standard duration (less than 4 weeks). In your case, the request was denied, despite our best efforts to convince the school to make an exception for you. That's also the reason that we inform each of our students to wait until they receive an official booking confirmation from the school before making any travel arrangements, especially when we know that there's a chance the school may not be able to fulfill an enrollment. This warning was on the confirmation page that you saw after registering for the course on the Language International website -- and once again in the email that I sent you the day after you registered for the course. Needless to say, your credit card will not be charged for any course fee. Please don’t hesitate to let my team know anytime you have a concern - it is the best way we can improve. I’m at your service if you need anything further.

Response from Language InternationalJan 11, 2018

Hi Terremoto2017, I am so sorry to hear that you had a negative impression about Language International. We want each interaction with Language International to be perfect, and it seems we've missed the mark here. We are constantly expanding our network of partner schools, with the goal of having the world's largest network of language courses. That's why we reached out to your school. I understand that you have received a sample agent agreement from us. We do accept different levels of commission rates. Your school does not have to offer us a 45% commission. I apologize if this was not clear in our first emails. We understand that different schools have different cost structures and marketing budgets. We work with over 3,000 language schools that offer us anywhere from 20% - 50% commission. Depending on the commission rate, we then adjust how much we invest in online advertising for your school. I also understand that you did not receive a response to your email when you asked for a clarification on how we work. We have a policy of responding to all of our emails within 1 business day, so I am very surprised to hear that you did not receive a response from us. Do you mind sharing your school name or email address, so I can double check our system to see why you did not receive a response from us? Finally, we would very much love to speak with you to clarify how we work. Once again, I am so sorry to hear that you had a negative impression about Language International. We look forward to the opportunity to speaking with you soon and to explore a future collaboration! Please don’t hesitate to let my team know anytime you have a concern - it is the best way we can improve. I’m at your service if you need anything further. Sincerely, Matthew

Response from Language InternationalFeb 8, 2017

Jeffrey, This is definitely a disappointment; I’m so sorry to hear that you weren't satisfied with the booking. We try to do our best to get everything with accommodation and course sorted out as quickly as possible, but sometimes delays are inevitable. Please note that nearly all language schools do not confirm accommodation until one week before the start date. This is a widely common practice. All of our partner schools are unique and are specifically tied to their local communities and cultures. We have over 2,800 partner schools. Unfortunately, we cannot get to know every school and local intimately, so we rely on our partners to find the best options. We do the best we can to impart the student's requests and needs when we send bookings to schools, but not all requests are possible. Additionally, I sincerely apologize for the confusion about how our company makes money. We do earn a commission from the students that we send to our partner schools. However, this commission is not an additional cost that students pay, but rather, our partner schools pay us this commission for the work we do in online advertising and helping students to find suitable courses. We guarantee that our students will pay the same price through us that they would pay if they were to book a course directly with one of our partner schools. While we want each booking with Language International to be perfect, it seems we’ve missed the mark here. I apologize. I know it is a big inconvenience to have to rebook your accommodation, and I wish I could have provided your the details sooner. As an apology, you will receive a $50 USD gift certificate. This will apply to your next booking with us for any course of 4 weeks or longer, anywhere in the world. Please don’t hesitate to let my team know anytime you have a concern - it is the best way we can improve. I’m at your service if you need anything further. Sincerely, Matthew