Language InternationalReviews of languageinternational.com

Response from Language InternationalApr 25, 2023

Hi Maroua,  We're very sorry to hear about your negative experience. Especially if the school was not able to provide you with the course you requested, you should not have been charged.  I just checked your payment and I confirm that the amount was not taken from your account. On April 18, you authorised a credit card payment towards our company Language International. Please note that all credit card payments are pending until the school confirms the booking. This means that we do not accept the credit card payment nor we capture it until we receive the school's confirmation.  This is exactly what happened with your case: when we received the payment authorisation, Jose contacted the school director to check if you could take the course on a tourist visa and got back to you about it. As soon as you asked to cancel the payment, Jose canceled it. At this point, no payment was ever taken from your account since the course was not confirmed. Jose asked for the cancellation of the pre-authorised funds on your account towards Language International.  I kindly request you to contact your bank and they will be able to confirm that the pre-authorised amount was not taken from us and this is why you cannot see an actual refund. Since we didn't capture your payment, we did not transfer any money back to your account.  I see that we have already sent you an email to clarify this and to send you proofs that your payment was cancelled, and  you were not charged.  Please feel free to respond to our email if you have further questions.  We have been working with more than 2,000 schools around the world since 2007 and have signed contracts with every single school which appears on our website. Despite the pandemic and the impact it had on travelling we do our best to satisfy our students and this has always been our top priority. I sincerely apologize if you felt insecure with your payment and I assure you that your money has not been taken from us.  Sincerely, The Language International Team

Response from Language InternationalSep 30, 2022

First, we must apologize that your course didn't work out as you planned. I understand that you were working with my colleague Sophia. I've spoken with her, and I see that she's already contacted you to explain the situation and that you've already found a solution for your son's course. Please note that as an agency, we do our best to keep all the information on our platform up to date. However, we also rely on our partner schools to provide up to date information. We always double check availability with our partner schools whenever a student makes a request to ensure that everything that the student wants is available before they proceed. However, different factors can affect this process. In your case, there were limited private teachers available to provide lessons, and unfortunately, none of the teachers had the exact experience needed to teach specialized aviation vocabulary. Our teachers are very qualified, so the expectation was that the teacher could simply familiarize himself with the relevant vocabulary and then provide the high quality teaching he would anyway. We are very sorry that this assumption was incorrect. However, I understand after talking with Sophia, that you have been provided with a partial refund to help pay for extra supplemental lessons to make up for this error. Again, we are very sorry for this oversight, and we hope that the solution we have provided for you will be sufficient. Additionally, please feel free to contact Sophia if you ever decide to book another course, and we will be happy to discount it for you.

Response from Language InternationalDec 7, 2021

Hi Ruben, We're very sorry that you've had a bad experience working with us. Our sales team has been trying to reach you via email to provide more information and answer your questions, but we've not heard back from you. Please be sure to email your student advisor as soon as possible, so we can address your concerns and hopefully find a solution. We're very sorry that you've not been able to reach our team on the phone. Unfortunately, because of the pandemic, our team is still working irregular hours as we try to weather the economic storm. We're happy to set up a time to speak with you via email that works with your schedule. We hope to hear from you soon.