Melinda P.
Had a bad experience with preorder
Had a bad experience with preorder. I am long time customer and preorder every time! Highlighted issue to management and they did mot seem to appreciate this long term customer! So as much as I love the candy will no longer be a good vistas in the past! Very disappointed in the customer service.
Response from Lammes Candies Since 1885Sep 19, 2022
Hi Melinda, We regret that you forgot to pick up your pre-order. Multiple attempts were made to remind you of the pick up deadline (via email reminder & a phone call). Because our chocolate covered strawberries are perishable, made-to-order confections, we must consistently stand by our pre-order policy (which is stated online, and in your pickup reminder). Unless an emergency occurs, refunds are not offered for orders not picked up. Our policy is consistent with others in the food business. We do apologize for the disappointment and appreciate your understanding.

