Lakeview Loan Servicing, LLCReviews of lakeview.com

The process to get a heloc was long and drawn out. The communication was awful. To get a simple heloc loan, it took well over 60 days. If my credit wouldn’t have been pulled twice by Lakeview, I would have gone else where. I thought with my current home loan being through them that it would be a lot faster and I was wrong.

My loan was unfortunately transferred to Lakeview/Loan Care for servicing and ever since that happened I receive constant emails about HELOCs and today I also received a call informing (not asking) that a loan officer would go over my mortgage benefits. When I said no that I had never been bothered prior to moving with them they hung up on me. Extremely poor customer service and worth ethic. I dont know how they are still in business because when I looked them up to leave this review, there was terrible reviews all over.

I thought my HELOC loan interest rate was 9.3%, it turns out It’s 9.3 plus the margin of 2.55, a rate is 11.85%!! This was not clearly communicated or fully transparent through the application process and I feel taken advantage of. The number continually discussed was 9.3 and even to this day the dashboard has no mention of this additional margin which feels intentionally disingenuous. I’ll be finding another loan to replace this one in the near future.

Communication could absolutely be improved upon by the loan originator and processors. Despite multiple emails from me inquiring about escrow discrepancies with upcoming property tax payments due, I received a couple run-around replies and eventually no answer. The exact scenario my email was concerning occurred and they left me negative in escrow barely a month after refinance. Almost a week later, I received an escrow check, but I was previously informed (after asking about the net escrow agreement in my closing documents) that I would not receive an escrow check from my original account as it was being applied to the old loan during the refinance. I expressed confusion as I hadn’t seen net escrow used in that capacity but agreed nonetheless. I’ll rescind my comments about deceptiveness and unethical practices as it just seems to boil down to poor communication, but the entire post-closing portion of the process did not feel reassuring. Not sure I would recommend staying with this company after this experience.