Lakeview Loan Servicing, LLCReviews of lakeview.com

They lied n did what they wanted. I wanted refinancing at a lower rate, told me I had to take out equity. Told them no, they did everything anyway and now trying to make me pay 700 for an appraisal they wanted n told me the VA would pay for it. They gave my credit card information without my consent to pay for it. I already paid for a pest control inspection that they said i would be reimbursed for. Im a service connected disabled vet and a single parent of a 6yr old on a set income. Told them no n they went forward anyway. So dont trust nothing they say n give nothing to them. Sad part, they charging me for things i didn't authorize and I never got a copy of pest control or appraisal.

No. 4 times. One star. Total lack of professionalism. No concern for accountability

Recently had my mortgage transferred here. They sent me a letter saying I hadn't paid for over 9 months with the last mortgage company, which is not true whatsoever. The lady on the phone was EXTREMELY rude saying I "should've just made a payment like most people," when I couldn't make a payment for a while due to the transfer. Honestly, I may look into seeing if I can have my mortgage transferred elsewhere. Only been a month with this company, but I will not be dealing with bold faced lies and rude customer service.

My experience with Lakeview Loan Servicing has been unbelievably negative. I was sent emails and letters telling me that my insurance had expired and that they would have to purchase insurance on my behalf, after I'd renewed my homeowner's insurance as I always do. I have had the same insurance as long as I've owned my condo and it renews prior to expiration every year. I called in to Loancare, who services my mortgage account for Lakeview after I wasn't able to upload proof of my renewed insurance on their website due to some sort of bug. I was told to email a specific email address with the proof of insurance and I did that right away on May 11th. On June 30th I received an email stating that they had purchased insurance on my behalf. I called in again and after over 45 minutes of being lectured on why insurance is important, then put on hold for "2-3 minutes" over and over again while the agent "looked into it", I was told that the insurance I'd sent was for the previous year. I was looking at the sent email with the proof of insurance letter showing I have coverage through April 23rd 2027. I asked repeatedly to speak with to a supervisor and was told over and over that no one was available. I finally hung up after 47 minutes of being put on hold, called back again for the same run around, being told that I need to talk to their insurance, even though I never chose to be a customer with their insurance. I feel like this must be a scam. I was told that no one has access to the email address I sent my proof of insurance to and that they don't see anything uploaded to their website even though I have a screenshot showing I successfully uploaded the document. I've asked all 5 agents I've spoken to for another email I can forward the original I sent on May 11th to, but no one has an email address to do that. I've spent hours trying to get this resolved and have still had zero assistance.

I have been with this company for 3 years in a VA product. I have been trying to refi as rates are coming down. When I refinanced, with the original lender so I had history, I was charged $22000 for my fees in IRRRL. I just spoke to a different lender who told me my fees should have been 3-4000. I did cut my payment and rate but imagine what it could have been had they not taken advantage of a veteran. Thank you for your service. I will overcharge you by 5 times as thanks for defending my freedom. DOOM ON YOU Lakeview. You should be ashamed and veterans beware.

Extremely poor experience with Laura, my mortgage officer and Scott, my underwriter. Virtually nonexistent on communication unless they wanted something from me, and all but vanished leading up to my closing. They still haven't finished helping me but they disappeared on me entirely. I will not be using them again in the future. I do not recommend their services.

The worst mortgage company ever! The customer service is impossible to reach. They were supposed to lower my monthly mortgage amount after I changed the insurance company and the prior insurance company had already refunded them. This was also resolved after a 3 way call between Lakeview, myself, and the old insurance company. But they kept charging me the higher amount under old insurance company’s amount next month. One of the staffs was rude and sarcastic when I finally got hold of her, and inquired about the higher amount.

This company is at best a circus masquerading as a loan servicing company, at worst an outright legal scam. I have been trying to work with them through the short sale process for 8 months at this point, I have given them every document they asked for and all information they requested. The house has been under contract pending sale for months, the buyer ready to go, and Lakeview just sits on. Their hands doing nothing. I ask for updates on the short sale application and every time I receive the response that "it is in underwriting" for almost 8 months. Now, they send me a letter of proceeding with foreclosure when I've been waiting for them to finish their approval process for the short sale that they have been dragging their feet on. My advice, don't have a financial hardship while you have a mortgage with Lakeview, they will screw you over every chance they get. Refinance with someone else with a clause that Lakeview is not able to buy out your loan.