Laguna ToolsReviews of lagunatools.com

Lathe VFD packed up after 2 years Non existent customer service from Laguna, didn’t even acknowledge my email. I will never buy from this company again.

5/2025 I purchased a $1200 saw from Laguna Tools. I needed assistance registering my saw. I was finally able to reach a person (approximately an hour) after many calls and messages, the customer service was awful. after my registration was complete and i asked to speak with a manager. i was told she didn't have one. After a while i was told HR is her manager. she then transferred me to another associate (not a manager) who refused to help me connect to a manager. two weeks later they will not respond to any e-mails. i've sold that saw and will never buy another laguna tool (replaced with a Saw Stop).

Laguna Tools are based in the US. The problem with Laguna appears to reach over to the Uk, which is where I am based. I wish that I had put a little more effort into looking at what people had to say about this company before I spent £4500.00 with them. I Purchased a fusion 3 table saw and a 14BX band saw. The money was quickly accepted by laguna but I didn't receive the bandsaw for 10 months. After setting the machines up, I found that I had little use for the bandsaw for several months due to the type of work I had undertaken. Even though the machine was as good as new, the switch suddenly failed. This is where the problems began. Laguna, though their agent here was a great help, Laguna did not respond to our initial enquiries where we were seeking to replace the switch. When I attempted to use their 24 month guarantee/warranty which was advertised on their website, they replied stating that the 24 month guarrantee/warranty only applied to the US and that the UK was only 12 months. Thats not only misleading but useless when it takes them 10 months to deliver the item. Their site also advertised a different table saw to the one I received. The saw I recieved had a different sitch set up and a different saw guard. Really? Their representative here, tried his best to help me resolve my issue, after they had ignored him too. He opened a machine that he had in his showroom and we attempted some electrical testing procedure of the switch and the contactor, along with the door and brake switches. Alas, we could not resolve the issue, which left me with a very new machine that I could not use. When you lay out a substantial amount of money, and find that the company that you purchased from have a zero aftersales service that I can do little about from here, you've truly wasted your money. It would have been so easy for Laguna to have a quick telephone conversation with me to try and establish the problem and avoid negative feedback of this nature. Laguna really need to sweat the small stuff and update their website for the British market. I felt that if I could help anyone else in their decision making when looking to purchase this type of equipment, and it helps you to avoid a company like Laguna, then I've achieved something positive from my experience. Good luck.