Laguna ToolsReviews of lagunatools.com

If you do not have a sku, take a hike. Since 2015 we have bought Resaw King blades. Good stuff. Called today to order two new blades. CS person had to have a sku. I told her I have always been able to say I need a 180 x 1 resaw king blade. Sir I need a sku.. I ask her to look up our sales history. She says we have none despite having bought a table saw from laguna and many resaw blades. I ask her if it is a new computer. She says no. I ask to speak with a technical person. She tells me i must open a case. I just hung up.

I bought a 18BX bandsaw with a mobile base. The base install went well but it didn’t work. It bent out of shape when I tried to use it. Within one week of purchase I was on the phone with Christopher. He said that their engineers were working on a solution and offered to send a new one. I said I would like to wait for the solution. Now months later and they have ghosted me. I have sent several emails and voicemails but no response. Don’t buy a Laguna tool. Buy from someone who will be there for you.

I have the Laguna 19" drum sander. One of the few tools I am sorry I ever bought. Spoke with two other shop owners who feel the same way. difficult to impossible to keep the very expensive abrasive belts on the drum. Burned more wood than I can stand. rude customer service,

Je suis bien désolée de partager l'avis général. Cette entreprise est incompétente. Aucune réponse aux appels ni aux courriels. Aucun numéro de suivi. Aucune idée de quand ma commande arrivera, si elle arrivera un jour. Incompétente. Si je pouvais mettre zéro étoile, je le ferais.

My experience with Laguna Tools has been an absolute nightmare from start to finish. This turned into a 6+ month ordeal full of delays, poor communication, and zero accountability. After paying a deposit and signing a lease, I later found out the machine I purchased was a demo unit that was sent to a trade show AFTER my payment. From that point forward, it was constant delays and long periods with no response from representatives unless I escalated to upper management. When the machine finally arrived, it had at least 5 major issues. During installation, Laguna’s own technician confirmed that one of the motors was not working right out of the box — the machine has never been operational. After two full days of failed installation and troubleshooting, things got even worse — the back door of the unit (housing the processors) literally fell off during the process. That alone speaks volumes about the condition this machine was delivered in. Instead of taking responsibility and resolving the situation properly, I was stuck dealing with ongoing issues. Unwinding the lease became another nightmare, with delays, confusion, and being caught in the middle between Laguna and the financing company. This situation cost real time, money, and business opportunities. If your business depends on reliable equipment and support, avoid Laguna at all costs.

Save yourself the headache — do not buy from Laguna Tools. I spent serious money on one of their lathes last August. The digital display died the second time I turned it on. What followed was months of tech support runaround, being expected to perform a complicated electrical repair myself with no offer of a service technician, and then having a replacement card blow up because Laguna neglected to mention it had a 110/220 voltage switch that needed to be set correctly before use. That is not a customer error. That is a company failing to communicate critical safety information. It is now February. The machine still does not work. Emails go unanswered. Their website contact form disappears into a void. Phone calls result in messages taken with zero return calls. Six months of this. For the price they charge, this level of post-sale support is insulting. If something goes wrong with your Laguna equipment — and based on my experience, there is a real chance it will — do not expect them to stand behind it. I wish I had known this before I bought.

Ordered 4 saw blades on 6/4/2025. One showed up in September after repeatedly calling customer service. I cancelled the order for the other 3 the end of October after numerous additional calls to customer service and requested a refund. It's been nearly a month and so far, no refund. DO NOT order from this company. Had I read the reviews, I never would have ordered. Never again!!!

Laguna customer service do not care about customer. Asked them to help me with my CNC, all they pushed for is service call for $1400 just to show up. Scott Arnold who did not know shit about cnc wasted my time for four weeks to tell me that I need a service call just to make $1400. Do not buy any of their machines you will not have any support.