Robyn B.
Horrendous experience
Horrendous experience! Worst customer service ever and the roses were wilted and smelled like cheap $2 perfume. Avoid this company.
Response from LafleurdeluxeMar 22, 2023
We appreciate your feedback, as it gives us an idea of where we can improve moving forward. Sorry to hear you were not happy with your flower arrangement, and we sincerely regret any negative feelings you may have experienced as it's never our intention to make anyone feel this way. After receiving an arrangement and keeping it for a week you told us that you want to exchange it to another rose color, and you did not mention if there was anything wrong with it. Once you understood the arrangement flower color can not be changed you decided to leave a negative review with the purpose of hurting our company's reputation with the false statement. All our arrangements have beautiful rose-scented fragrance made in France. Please know that every flower arrangement is custom created from real preserved roses imported from Ecuador - not pencils that can be exchanged for a different color and resold. Also, some effort are put into preparing an arrangement, and when you ask to change it to a different flower color - the roses can not be reused. That's why there's a return policy published on our website. If there is anything we can help with, please don't hesitate to contact La Fleur De Luxe Customer Care at 925-222-5611 or [email protected].