LaeyiReviews of laeyi.com

Laeyi has terrible customer service. To start, I initially chose “unhappy” and was directed to the “we are sorry contact customer service” page instead of having the opportunity to leave a review. I received my items, decided to keep one and return the other. I contacted them the day I received the order.The response from service at Laeyi was delayed, and then they started bartering with me over how much of a refund they would give. Started low, then increased marginally. This dress is NWT, and I offered to pay shipping, but have asked for a FULL refund. They maxed out what they are willing to give at 2/3 the original cost. Buyer beware!!!! Even though it says on their website they allow returns within 30 days, they are deceitful and a bad company with poor customer service.

The garments I received were not the right size and the fabric quality was awful. I have requested an RMA for several days with no response from the company.

Don't order from this company. They will not allow you to return your items

This dress did not fit well. When I attempted to return it for a refund I was told, I could keep the dress and they would give me $7 compensation (I paid $46.99) When I again said I wanted to return for a refund I was told to keep the dress and they would compensate me $16. I once again said no, I want to return the dress for a full refund. They increased the amount to $22 and “could you kindly keep the item?” When I again said no, only a full refund and return of the item is acceptable. Their response: “ The best we can compensate is $25, You can keep the item(s) for your own use”. I was given an address to return the item to but was told I would have to pay for postage. I again said I wanted a full refund - I have yet to receive a reply, nor have I received the $25 compensation. Furthermore, I wrote the same review on their site and it was removed.

Hi, I need to return 2 dresses that I got. I have emailed asking for the return label and address, and gotten messages like "Sorry you are not happy, we can credit your account $12.00!" No, I pain $93.86, I want my money back, not 12.00!!! Very disappointed with this experience.

How do you get hold of this company I ordered a dress evri said they put in in back garden but it’s not there I need to speak to someone

This company SUCKS! I ordered a dress from their website which very clearly says MADE IN THE USA & FREE RETURNS & neither of which is true. It took a month for it to arrive & has a MADE IN CHINA sticker right on the package. Dress is very poor quality & they absolutely will not refund or send a return label. They wanted me to pay myself to ship it back to them in DUBAI!! Complete scam artists! I emailed with them for DAYS & got no help whatsoever.

I ordered a dress after seeing they advertised “easy returns”. When I received the dress, it was poorer quality than expected and didn’t fit well. I have gone back and forth with customer service through 10-15 emails asking how I can return the item and they refuse to provide a method for returns. They have offered various discounts from $8-$26, but refuse to issue a return. I found this company to be unethical, and would highly recommend avoiding purchasing anything from here. If false advertising isn’t enough of a deterrent, when they sent the email asking for a review, it only allows you to write one of you select that you were ‘happy’ with the service. If you select ‘unhappy’ it won’t let you write a review.