LadyBoss GlassesReviews of ladybossglasses.com

Please read before you buy. I paid 144 USD for glasses and got only 40 USD refund. The quality did not match the price at all. “Free shipping” is not really free – I was later charged extra import fees by FedEx. I followed their return instructions, but one of my packages was not even collected and is now being sent back to me. Customer service? Almost no help. This has been one of the most frustrating online shopping experiences I’ve had. Just be careful before ordering. UPDATE (legal clarification): This matter is not resolved. The seller accepted the return and required the product to be sent back. I complied with these instructions and returned the item using the provided label. The return shipment was not collected by the seller and is now being returned to me. As a result, the return process has not been completed. Despite this, the case was closed and only a partial refund of 40 USD was issued, while the original payment amounted to 184 USD. Additionally, I incurred import charges of approximately 300 PLN from FedEx. The remaining amount of approximately 140 USD is still outstanding. The case is being reopened with PayPal for further review, as the return procedure was not finalized due to circumstances beyond my control. EDIT (final update): This case is still NOT resolved. I paid a total of 184 USD and received only 40 USD back. Approximately 140 USD is still unpaid. I followed the seller’s return instructions and sent the product back using the provided label. However, the return shipment was not collected by the seller and is now outside of my control. According to the carrier (InPost), only the sender (LadyBoss Glasses) can collect it. At this moment: I do NOT have the product I have NOT received a full refund Additionally, I incurred extra costs that were never clearly disclosed: around 300 PLN in FedEx import fees for other orders, despite “free shipping” being advertised 129.93 PLN in FedEx charges specifically related to these sunglasses There is also a clear inconsistency in the seller’s communication. The seller refers to this case as a “complaint,” while in their own system it is processed as an active return, which is also confirmed by the carrier (InPost). I have contacted the seller multiple times via email, but I have not received a meaningful response. As a result, I was forced to pursue this matter publicly in order to protect my rights. The seller claims the case was resolved via PayPal, but the return process was never completed. This case is now being reopened with PayPal.

Most online eyewear sellers offer refunds given the difficulty of purchasing the right fitting eyewear online - but not LadyBoss. They mark most of their frames as "on sale" and then refuse to refund glasses. They do not make this transparent - there is no "final sale" or "exchange only" warning on product pages or order confirmations. They bury it in their FAQ. You are much better off buying from a customer-friendly online or IRL shop. Terrible customer service.