LBTReviews of ladyblacktie.com

Response from LBTAug 19, 2021

Hello Lauren, We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at [email protected], we’ll have your inquiry escalated and can hopefully turn your experience with us around. Kindest, Lady Black Tie

Response from LBTAug 19, 2021

Hello Victoria, We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. At this time, we do not offer free shipping to Canada. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at [email protected], we’ll have your inquiry escalated and can hopefully turn your experience with us around. Kindest, Lady Black Tie

Response from LBTAug 19, 2021

Hello Masoud, We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers. You had sent us a photo of a 1/2 inch thread at the bottom hemline at your dress, which does not affect the wearability of your gown and can easily be cut off without affecting the integrity of the garment. If you have any other questions, we’d love to look into this further and see what we can do to turn your experience with us around, so if you can reach out at [email protected] we can have your inquiry escalated. Kindest, Lady Black Tie

Response from LBTSep 10, 2021

Hey Angie! We always strive to help our customers when there is an issue with shipping or return. The tracking number you sent us was for something you shipped to another state on April 30th, whereas, the dress you purchased from us was delivered to you May 5th, so this could not have been the return tracking info. We hope customer service was able to assist you and if you need anything else for a future order; please reach out at [email protected] Kindest, Lady Black Tie

Response from LBTSep 14, 2022

Hello Kerry! We are so sorry to hear about your experience in early 2021. At that time, there were many supply chain and severe shipping delays that impacted our industry, which was not the experience we would have wanted for our customers. We only want our customers to love shopping with us. Thankfully, these issues no longer impact us and all our dresses ship out in 1 business day from date of order now. We'd love to exceed your expectations next time if you give us another shot :) Kindest, Lady Black Tie

Response from LBTSep 10, 2021

Hi Sandra, Glad we could help you out with your order during Prom season and could resolve this for you! We hope your daughter had a great time at her event! Kindest, Lady Black Tie