I retuned the dress and no credit and there is no way to get a hold of them ! The dress almost cost $100! Don’t trust them !
Response from LBTMay 8, 2024
Hi Wendy!
Your return did not get back to us yet at the time you wrote this review. It took 4 business days since you shipped it to us to reach us. Your return credit was processed the same day it was delivered! We are very fast & process return credits within 1-2 business day of the day it reaches us.
We are quite easy to get a hold of by email; however we did not receive any emails from you at all, we would have loved to check your return tracking number and could have provided you with the update.
Kindest,
LBT
SL
stacy L.
Poor quality
Poor quality. Does not offer refunds. Would not recommend. Better off ordering cheap dress off Amazon.
Response from LBTMay 7, 2024
Hello Stacy,
Thank you for sharing your experience. We're sorry to hear this, as our team works hard to design and stock incredible pieces for our customers. We appreciate your feedback as we continue to grow our company.
Kindest,
LBT
WA
Wafa
Unresolved Order Issue and Lack of Response
I am writing to express my extreme dissatisfaction with the service I have received regarding order
I mistakenly placed the order and promptly realized my error. I immediately sent an email before confirmation, requesting that the shipment not proceed. Unfortunately, I did not receive any response. In an attempt to rectify the situation, I returned the package, and DHL has confirmed its successful delivery to Lady Black Tie.
Despite numerous attempts to contact you via phone and email over the past month, I have not received any response or acknowledgment. This lack of communication is both frustrating and unacceptable. I would appreciate prompt attention to this matter and a resolution to the issue.
Response from LBTNov 27, 2023
Hello Wafa,
We are so sorry to hear your experience has left you feeling this way. We only want our customers to love shopping with us, so it's so disappointing this has not been the case.
I am seeing you have emailed our customer service team 5 times this past month, and we have replied to you every time. If anything is unclear, I would invite you to review the replies, or reach out again if you have any new question that needs clarification.
Kindest,
LBT
LB
Laura B.
I placed an order by accident (more…
I placed an order by accident (more items were in bag than intended). I reached out to company IMMEDIATELY through email as they did not answer their phone as it was Sunday. Monday at 9:00 I receive an email saying the items shipped out already which is a RIDICULOUS response as it wasn’t even placed until Sunday afternoon and there was no way that a UPS pickup could’ve been scheduled so quick. When I asked for a manager’s contact information to speak to on the matter, the email stopped responding.
This is TERRIBLE customer service and so disappointing. Tried calling multiple times to speak to someone and no one. Again, I understand policy but I reached out immediately to correct the issue.
EDIT: Nowhere did it say you cannot cancel or modify your order according to your policies. For my email, I asked to speak with a manager and did not get any response. I called and the message says to email or call back during business hours. I called back during business hours and still no response.
Response from LBTOct 4, 2023
Hello Laura,
We apologize for any frustration that has stemmed from our policies and operations. The dresses you ordered had ‘ships out in 1 business day from order’ on them, these get sorted immediately through our warehouse for fast shipping which starts as early as 5 or 6am Monday after a big sales weekend. To achieve the fast shipping for every customer who placed an order, that means we cannot cancel or modify an order after it is placed especially during high volume/peak ordering seasons, sorry about that.
We have not had an active phone line in many years. Our old line is an auto-message that instructs customers to email us for customer service. Calling it repeatedly means you would be hearing the same message over and over instructing you to email us. We see that customer service replied to your email inquiries and provided all relevant information.
Thank you for understanding, please reach out if there is anything else we can assist with!
Kindest,
LBT
DI
Disgusted
This place is a scam
This place is a scam. Do not order from here. They do not answer the phone and emails get sent back. I have not received the dress that I ordered almost a week ago. They send their clothes by USPS which is questionable. Now I have to take this further and get my money back or file a suit
Response from LBTApr 18, 2023
Hi there,
We are so saddened to hear this! :( We have sent a request through Trustpilot to learn your full name and order number so we can see what has gone on. Hopefully we can work on a resolution for you. Looking forward to your reply
Kindest,
Lady Black Tie
Edit: This customer's shipping issue was resolved.
KR
Kristin R.
This place has the worst customer…
This place has the worst customer service I have ever dealt with. We bought the same dress but two different sizes online. When checking out, there’s a small box that says you agree with the terms although they make it very difficult to find the terms. If I had know I would only get a store credit, I wouldn’t have bought 2 dresses and probably not even one. The dress is too revealing on my daughter and her school has a dress code. It won’t work. I tried calling, which you can’t talk to anyone. I wrote an email and all they did was tell me sorry and stated their terms. I told her again and nothing. No response to my email and won’t leave a number to call. If you are going to have rules like this, then you should make it easy to find the terms. They are like bullies behind keyboards. It’s really too bad. They do have beautiful dresses but never again will I buy a from them. Please make sure you know what you’re getting. They won’t help at all. I’m so disappointed in this company! I only gave them one star because you can not leave zero stars which is what they deserve. Just like their customer service. A big zero!
Response from LBTMar 2, 2023
Hi Kristin,
We’re really sorry to hear your experience has left you feeling this way. All our return information is outlined on our website in a clear, transparent, easy to understand way. At check out, the terms are hyperlinked directly by clicking the words ‘terms and conditions’ which takes you right to the return policy; we believe this is easy for customers to locate before making a purchase.
The customer service you received by email inquiry has been excellent. Anytime you emailed, our staff replied within hours and detailed a thorough reply. The last email you sent just stated your opinion on our business and a bible verse, it did not ask us any further questions; therefore we did not find it called for a reply from us repeating the same information we sent in the prior two emails.
If we can assist you with anything else, please email us at [email protected], our team tries to make shopping with us as fun and easy as possible.
Kindest,
Lady Black Tie
JR
Jenna R.
Horrible company
Horrible company
Ordered my prom dress 5 weeks before the event and was lied to about the shipment date repeatedly. I contacted them 2 weeks before my prom and told them I needed the dress by the event date and they promised the dress was shipping out that weekend. The dress never arrived and they stopped responding to me. At the last minute I had to buy a another dress for my prom or miss it and the worst part is that they shipped the dress after the prom and now I’m stuck with it.
Stay away from this company or you will be sorry like I was .
****UPDATE: More Lies, I responded to LadyBlackTie through Trust Pilot and provided my full name with order number and never received a reply. SO DECEITFUL
Response from LBTSep 23, 2021
Hello Jenni,
We’re really sorry to hear your experience has left you feeling this way. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you - however we can’t find any customers in our system named ‘Jenni Roma’, nor anyone with this last name in our order history. Please reach out at [email protected], we’ll have your inquiry escalated and can hopefully turn your experience with us around.
Kindest,
Lady Black Tie
Edit: Thank you for updating to your real name and providing your order number. I see our customer service addressed your concerns when you sent us an email.
AD
Arica D.
Be sure you don't need to return before buying
Make sure you want the dress or anything from their website before ordering. You have to pay for the return (and the dresses are heavy so $$$$ to return) and they only give you store credit. The dresses are great quality but the two I ordered are made for a specific body type. I'm athletic and have a decent figure but these still bunched and looked so unflattering. I am super disappointed and not have a $225 credit to a website I'll never buy from again.
Response from LBTSep 10, 2021
Hi Arica,
We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers. We do issue store credit for all returns and we provide a transparent return policy which is directly hyperlinked at checkout in the T&C’s. The store credit never expires and we constantly launch new styles each season! If you need anything else or have questions about sizing or fit of any of our dresses, reach out to us at [email protected]; our team works hard to ensure shopping with us is as fun and easy as possible.
Kindest,
Lady Black Tie
