LBTReviews of ladyblacktie.com

Their customer service was truly exceptional! They went above and beyond to accommodate my needs during a particularly stressful time as my deadline loomed closer. The accuracy of their sizing was impeccable, making shopping with them a definite 110% recommendation from me.

We were greeted by a knowledgeable staff. They explained the procedure of picking 4 dresses and going directly to the fitting room. It was so easy. There were two of us shopping together and as we finished with a dress we hung it outside the room and got new ones. The process was so easy. We each got ourselves the perfect prom dress. I could not have been happier. My suggestion to anyone thinking about shopping at this amazing store: Go early! You will want to try on so many dresses to get just the perfect dress. I am 6 ft tall and I found a dress long enough. My friend is much shorter but needs a dress with a fuller bust, she found the perfect dress. It really was a great experience! Thank you Lady Black Tie.

My daughter and I had a wonderful experience while at your store. She tried on 4 dresses and the last one was meant for her and she felt like a princess. The two women who helped her were wonderful and so helpful! She can’t wait for prom and to wear the dress!

JUST WHEN I THOUGHT CUSTOMER SERVICE WAS A THING IF THE PAST... I experienced the Lady Black Tie excellence! My daughter had tried on several prom dresses in multiple stores, and we were sure of the size. She decided on a dress from the Lady Black Tie website. When she tried it on, it was definitely the most beautiful, but was too small. I shipped the dress back, thinking it was going to take several days to get the exchange. I was nervous because her prom is in a couple of weeks, so I sent an email to inform LBT. To my surprise, LBT responded the same day I shipped the item and had the replacement in the mail the very next day! I will definitely continue to shop here. Their level of service is PRICELESS!

Lady Black Tie customer service is exceptional. They contacted me in a timely manner with any issues I had with no problems. They handled my return very well. This is the best online customer service I’ve been in contact with in a long time. They are caring and considerate. Thank you so much I’ll definitely be doing business with you again❤️

My order came very quickly. The items were high quality and looked just as expected. The fit was just right as well. The customer service at Lady Black Tie is excellent! Highly recommend!

Found the dress I love!!! It’s a green dress with glitter and they were so helpful with finding it!!! I would definitely come back here again soon!!!

Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team really came through for our family and we are forever grateful! This business deserves everything and more! Please support this store any way you can! May God bless them always!