Janae P.
TERRIBLE CUSTOMER SERVICE
I paid for 3-Day Air shipping, but UPS rescheduled my delivery for after that timeframe. When I reached out to Lady Black Tie, I received a generic response from an unnamed support person stating that shipping fees are non-refundable and to “contact UPS.” I explained that under normal circumstances, I’d understand — but I paid for a service I did not receive. They completely ignored my follow-up message. Thankfully, UPS ended up coming through for me, but I will never order from Lady Black Tie again. So many other retailers carry the same dresses, and customer service matters. Don’t risk dealing with a company that refuses to stand behind their service or even respond properly to customers. Stores like this are exactly why shopping experiences aren’t what they used to be. If this is how they run their business, they won’t last long — and honestly, they shouldn’t.
Response from LBTFeb 4, 2026
Hi Janae, Thank you for shopping with us; we've replied to your review on multiple other review sites however we're happy to reiterate what was said here: We see your order was delivered within the 3 day select timeframe UPS provides. Midway though the shipment they sent an alert suggesting it 'might' be delayed and ended up being on time. While a package is mid-transit, UPS is able to provide the most up-to-date information about your package, we see the same information the customer sees while it's in their possession. In the event they do delay delivery, but in this case was a false alarm, we always make it right for the customer. We are again sorry you have been dissatisfied with your experience and hope you love your dress! Kindest, LBT