Lacy HintReviews of lacyhint.com

Response from Lacy HintMar 26, 2020

I am sorry for the missing shipping info during e-mail exchange. I can see you have asked for a change of size in your order which was handled right away and afterwards our customer service agent has caught another possible size mistake, which was confirmed by you and changed to your liking. We routinely check orders for any inconsistency in sizes and check with our customers before the custom product is made. I hope to have you back soon!

Response from Lacy HintAug 26, 2018

Our records show your order has been delivered after 3 days from the order date. Please contact our customer service.

Response from Lacy HintAug 22, 2018

Thank you for sharing your experience. It is true, we do not accept back the bras that are coated with baby powder. Our policy clearly states the merchandise needs to be returned clean and tried on fresh body, free of any lotions and deodorants. This policy stands to protect our future customers from receiving intimate apparel in questionable condition. Quality is our priority.

Response from Lacy HintMar 17, 2018

Sorry to hear that your experience with us wasn't to your expectations and that your opinion of our product resides at your lowest standards. Our products are hand made with great attention to detail, quality, choice of fabrics and constant strive for excellence. According to our records you received a refund for your products shortly after our deliberation on whether we should go against our return policy and issue a refund for a product that was considered as used but not damaged. Since your merchandise was only missing the store tags it got treated as used and not resalable. Therefore we lost on that transaction. Although is easy for us to make new tags, it wouldn't be fair to our clients and to us if we would ship a product that is even suspected as a used intimate apparel. Such product no longer has any value to us and gets discarded. Our return policy clearly states that if the merchandise is returned dirty, washed, with perfume sent, damaged due to wash or wear or without store tags it wont qualify for a refund. This is a common practice among intimate apparel retailers because it protects against people that want to use a product and send it back for a refund. (Scam?) Unfortunately it is a very common occurrence within our returns department which hurts us and in the long run our customers. Thank you for your understanding.

Response from Lacy HintMar 17, 2018

Sorry to hear that your experience wasn't to your expectation. As to our sizes, they are exactly as the size charts on displayed on each product page in US standard.

Response from Lacy HintMar 2, 2018

Sorry that the bra was not to your liking. Thank you for your constructive criticism.