Gina
Customer service is poor
I only gave a 3 due to customer service. I received my order of about 8 items and I wanted to exchange 4. The quality of my items was good but sizing ran smaller than I normally wear. Not an easy way to exchange online and no number to call listed to get help. I sent first email with questions and it took several days to get a response. After response came, I replied with further questions and as of now about week later still waiting for response. I decided to just send my items back in mail with note hoping to do exchange. Customer service is very lacking! I will see how items fit if my exchange happens.
Response from Lacy HintAug 7, 2018
Thank you for your feedback. I am sorry you don't feel totally satisfied. I can see on the records the first response came with delay, however I do hope that detailed fitting assistance allowed you choose the better fitting size. The response to the second e-mail has been sent after 2 hours. Please check your LH account for response in Messages section. You should have also received an e-mail notification about the response. It may have ended up in your spam box, depending on your Email settings. Adding "[email protected]" to your safe contacts will help to always see the notification.