laurie S.
Received someone else's order in my package.
I received my order but it wasn't my order that was sent to my home. I received a package with another persons items inside. Don't know where my order was sent to.

The concept of Lacy Hint was born to bring you the lingerie that fulfills your need to feel confident. Your confidence is at the core of your very being, it enables you to express yourself freely. Without this freedom, you cannot be complete. Your conf...
Lacy Hint (lacyhint.com) has 202 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 30 reviews with 1 star · Clear filters
laurie S.
I received my order but it wasn't my order that was sent to my home. I received a package with another persons items inside. Don't know where my order was sent to.
Kelly W.
Everything went wrong
Peter B.
You have frustrated me to the end. I have been a great longtime customer my wife’s drawers are filled with your products. Always been satisfied til last order…. Order #VASZNZCK placed 1/13/23. First shipment sent to Santa Monica, Ca. Who knows why?? After 5-6 emails we were told order re- shipped but we only received one of two of the outfits ordered. 3-4 more emails to customer support. Most if not almost all go unanswered! Finally Sandra responds apologizes and said we are getting a full credit and the missing outfit is on its way. Never got the 2nd outfit NOR the credit!! Sandra has gone silent to the last 3 emails I sent directly to her. Furthermore, I copied all emails and included a written letter mailed to your HQ Att: Customer Service. Never heard a peep back. You guys really screw this up and I can assure you I’ll never order again unless someone gets off their gaming terminal and actually responds to a VALUABLE, FREQUENT CUSTOMER!!! Peter Bradley
Antony W.
The order has taken over 45 days so far. It has not arrived- but I did get an email asking about the quality of service- which was 5 days ago- but still no delivery. It's pretty rubbish, really. I have emailed to ask what's going on but got no reply yet.
Dana
Not at all like the pictures showed and very poor quality. The material in the pictures looked like a high quality product but unfortunately it wasn’t. The material felt cheap and not that attractive.
MARK V.
I am being asked to review a product we have yet to receive after a month and a half to two months once we receive the product will be happy to do an appropriate review no one answers my emails or has gotten in touch with us
Response from Lacy HintMar 17, 2022
Mark, I am sorry about your experience. Your order indeed took longer than estimated. We do send delay notifications if they happen on occasion. I apologize it wasn't a top notch communication on our side this time. We are always trying to improve its efficacy.
David
No correspondence about delivery status and order still not filled. Never buying from here again
Response from Lacy HintMar 17, 2022
David, we have never received any message from you with a question about your order. The items ordered from Custom Order category take from 14 to 30 days to be delivered as they are pre-ordered and made specially for you. The information about the estimated delivery time is ALWAYS displayed on the product page in green color. We additionally send an introductory email reminding of the delayed delivery in case a customer had missed this information anyway. I am sorry for your frustration, but we are trying to make multiple attempts in making sure this information is clear.
James H.
I waited to receive my credit card statement. And yes I have a charge. However I have not reviewed my merchandise and the phone number associated with the charge no longer works. I have contacted my CC company to dispute the charge, but will be satisfied if the merchandise is delivered
Response from Lacy HintSep 15, 2021
James, Can you please contact us through [email protected] ? I do not see any request for a return, nor refund form you. The package was delivered as ordered.