Katherine
Avoid at all costs
It is truly astounding how terribly the owner treats their customers. I ordered two bottles for my baby, which totaled over $50, and realized after several weeks that they never arrived. When I contacted the company, the owner, Tanya Roberts, informed me that USPS had delivered the package and repeatedly gave me the same canned response to check with the office/manager at my apartment complex. I told her repeatedly that I live on the first floor of a small apartment building, that I work from home and am always here to receive packages -- and that this one never arrived. We do not have an apartment manager or apartment office, so I don't understand why she keeps suggesting this. The owner opened a case with USPS, who of course is not being helpful, and it's now been multiple weeks and I still don't have a resolution. The only way I'm going to get my money back for the items I didn't receive is to file a dispute through my credit card.
Response from Lactation ConnectionFeb 24, 2022
The package tracking number 9400111202527848063502 shows delivered, and we promptly began an investigation with USPS once the package was reported not received to us several weeks afterward. This case is still under investigation with USPS and we do apologize for the delay, but we must wait for USPS to give us information before we can re-ship. We understand this is frustrating, but beyond our control to expedite USPS further. In addition, we gave the option of filing a police report after which we could replace the missing package immediately at our expense.