Mr Robin H.
Unprofessional and rude
Unprofessional and rude. I signed up in August, and the people on the phone were just ignorant and rude. Never mind, we'll give it a go anyway - we went through the checks etc and arranged a "quick" screening appointment. The day before the appointment they send an email saying that the appointment is 3 hours! I reply asking to rearrange as they hadn't said that it would take anything like so long, and they reply "don't worry, it's just a generic email". A firm that deals in healthcare needs to have much better people skills, and accurate communication. I gave them another try, and once again the staff on the original call was just rude - never again. Incompetent, and rude. You need to retrain outside of the care profession. This is about the Leeds office.


