Jake D.
Apparently having a reservation is…
Apparently having a reservation is meaningless.
Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina.
Lab (labcorp.com) has 540 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Showing 464 reviews with 1 star · Clear filters
Jake D.
Apparently having a reservation is meaningless.
Grenville B.
In my wife’s most recent visit to Lacorp for comprehensive viral load blood work panel of tests, the check in failed to bring up the order from the online requests. As a result a TB draw and test was done which was not ordered. We had to return on the 8th of March to get the proper order fulfilled.
Laura S.
Very disappointed with LabCorp! Saw my podiatrist and I needled to have labs drawn before starting a medication. I called the LabCorp location closest to my house. No answer and unable to schedule an appt at this location. Location # 2. The 1st appt available was almost 3 weeks after my Dr's appt delaying treatment. I received an email 2 days before my appt and confirmed it. The morning of my appt I arrived early as they requested. Upon getting to the door I noticed a hand written sign requesting patients to go to another location due to flooding. This 3rd location was at least another 30+ minutes away. Needless to say I did not go there. It would have been considerate and professional to call or email me. STAY AWAY!
David B.
Appointment made for a Saturday at 1045. Arrived early to find a standing room only space so waited in car until notification at 1059 that the lab technician was ready for me. Walked out just before noon with my blood drawn. Leaving was the best part of my visit. Staff could use training in customer service manners along with how long a bathroom break should take an employee. After handing my paperwork to the representative behind the counter I was told to wait a moment. They then walked away. After waiting for more than 30 minutes listening to a variety of staff tell patients the doors were going to be shut and locked at noon I enquired how much longer my wait was going to be I was asked again for my paperwork. I informed them I had already provided that to the staff member who just happened to be returning at that very moment. When confronted why my paperwork wasn’t given to the technician, rude staffer replied she was in the bathroom. To add icing to the cake, my husband sat in the car the whole time watching many folks arrive after me and leave before I was finally taken to have blood drawn. He showed me the high volume of negative reviews for this company as a whole and figure this will prove a waste of time writing but do so anyway in the hopes that it helps inform future patients to go elsewhere to avoid this train wreck.
Mms
Overcrowded. Unfriendly staff. Enforcing a mask policy for some people and not others. Selectively treating people differently and a longer than normal wait. Facility at Kings Hwy is 1000% better.
Peter L.
1) About 50% of the time: "We don't have any orders for your labs". A variety of different doctors. All of whom did indeed put in the orders. 2) A very long wait. 3) Very slow throughput. They take a long time with each patient.
Aw
Wow. I NEVER leave company reviews but felt the need to let management know just how poorly their operation is. Worst experience I've ever had getting blood work. Aloof, rude, incompetent, inefficient receptionist and lab tech. Took 2 hours start-to-finish and there were only 2 other people in front of me. The blood draw was the most painful I've ever experienced. My Doc cannot get the results despite several attempts. You cannot call and speak to a human being - response is all reps are busy, try again later. Absolutely astonished you can run a business this badly and stay afloat. I will never go to a lab corp location ever again. Negative 5 stars.
Teri-Marie S.
Lapcorp at 1235 Providence Blvd Deltona, FL 32725 I went into the location for reoccurring bloodwork on 7/22/23 at 7:30am, an appointment I have scheduled for weeks. I walk up to the front desk, I was not greeted, I said hello and that I’m checking in for my appointment. Acklima immediately directed me to the kiosk to sign in. I asked if it had been sanitized and she responded, “there are alcohol pads there” After checking in via my phone, I sat down, I was called within a minute or two to go to the 3rd room on the right. Upon sitting down and after she asked questions, I advised that a butterfly needle would need to be used and my veins roll. Without any care, she rammed the needle into my arm and continued to move it until the needle was no longer visible outside of the skin. I sat in pain but figured it would be over quickly. When she was unable to draw after several attempts, I asked her to remove the needle and try another arm. To me, with an attitude she released the rubber and tie and left the room. Upon returning, she tied the left arm and opened the needle packaging. I asked her to not jam the needle on this time, she immediately released the rubber and tie and said started to argue before leaving the room. After a few minutes, she returned handing me a phone with her manager on the line. Once on the phone, I asked who I was speaking with and Tonya (manager over several locations) answered. I asked the spelling of her name to which she responded, “it doesn’t matter how it’s spelled.” I asked if it is Tanya, she then replied, is Tonya. She then proceeded to say that Acklima did not feel comfortable proceeding with me and I was being asked to leave the facility. I advised that I had already contacted the hotline and was waiting in que for Lapcorp in the interim of her leaving out the second time. I then tried to explain what happened as I have detailed in this complaint and was over-talked. I left peacefully and contacted Advent Health and my doctor.