LabReviews of labcorp.com

Price gouging BIG time. Went to a lab that I've been to many times. For some reason they charged me $1,2225.35 for a basic thyroid panel of labs. I normally pay around $100. They said it's because I have insurance, which I don't. I've always been a self paying patient. They offered a 35% discount if I paid today, or a 25% discount if I made a payment plan. This is why insurance is not affordable. I had to pay 8 times more because they thought I had insurance and refused to correct it. Another big company stepping all over the little people. I reported them to my state's attorney general's office. It broke me. Awful.

Never return calls; only one automatic sign in machine worked & admissions person said my info on insurance was never entered! It was. No seats people waiting outside most without masks. I am immune compromised with lung cancer & told by oncologist to get bloodwork done ASAP. Lots of children waiting who knows if anyone has up to date Covid or is infected. Admissions person wore no mask. All the phlebotomists wore masks; COVID infections on rise in NJ so why not require masking for patients & all staff. If I get infected, I will die. Waited an hour before my name was called & then standing in line in hallway for more than 20 minutes. Automatic handicapped door opener inoperable. Wall machine with hand sanitizer empty. Liquid on floor under chair...urine? One positive thing, the person who drew my blood was kind, competent & professional.

I used to favor Labcorp over Quest and Westpac for all of my blood draw needs, however, after numerous calls to their billing office, they are close to breaking the law if not, intentionally avoiding consumers so they can continue to bill, which is illegal. I setup an installment plan with Labcorp. They said they would auto bill me each month. Great, no problem. However, the next month rolls around and they do not auto bill me. Instead they begin sending past new notices , multiple a week. I call billing between 4 - 5pm PST. They take the call at 4:45 pm and sound like they will help you, then put you on hold, and you realize they actually disconnected the line. I call back hoping i was wrong, and hope that they wouldnt be allowed to be that unprofessional. I call back, the same girl answers, and she says I am the last one for the day. She begins to take my personal information, then again puts me on hold for the remaining 10 minutes until it is 5 pm at which time the line disconnects. I try again the next day. I recognize Amanda's voice from when I first set up the installment plan. I hope she will be professional and do her job. If I hung up on a consumer, I'd be fired. She validates my personal information, places me on hold at 4:33 and I remain on hold until 5 pm. I cannot make this up. I have the calls recorded, the call log is there. It shows all of this. So, they won't talk to you - they will see your installment plan, and if they do not help you, they can continue to bill you over and over again. If they charge late fews or send to collection, there isn't any way to contact them or dispute because they won't take the call. Notice there isn't even a time zone listed on the labcorp.com billing page. You can assume EST as the address is NC, however, it is not listed. The point is that they place you on hold when they see your bill and the installment plan; they avoid you. This allows them to keep sending you invoice so it appears that you are negligent - but you aren't! You are tryin to make contact and they won't let you. It's quite a brilliant scam and since several different billing reps have done this to me, its safe to assume that it's from the top down. What a great way to increase profits. I could send a complaint to the Nevada State Dept of Public and Behavioral Health because that is who registers and provides licenses to laboratories, however, most likely the complaint has to be sent to the state of North Carolina. It is interesting to think if one of the billing reps had this happen to them or a family member... what would they do?

I keep getting billed for a bill I already paid a long time ago. Called customer service numerous times . I have sent all my proof of payment event bank statement receipts etc ...and they still are threatening to put in collections. Just awful .

Only butterfly needles work for me. But everytime I go into Lab Corp for bloodwork, I am told by one of the lab techs that they have been asked not to use them until they try the regular needles. So 3-4 jabs later here we are still looking for a vein. Avoid it at all costs, if you can.

Don't waste your time!! After waiting in line for over an hour, they told me they were out of the equipment to perform the urine tests. Annoyed the next day, I went to another location and gave a urine sample. The following day, they called me, telling me they had dropped the cup, yep, and that I needed to come back and take the test again. So again, I get in my car, wait in line, and when I finally get into the room, they tell me they are again out of the equipment to test my urine and advise me to another location. I called Labcor to get a refund. I explained the full situation and they said they would give me a full refund. After a few weeks, I noticed the amount was never deposited in my account so I called back and this time they said they would only give me a 10% refund since they said some of the tests were done. Total waste of time. Never again will I use such a joke of a place.

One would think that with so many complaints regularly made against Labcorp's practices, the company would make at least some efforts to improve. But...it will probably take additional lawsuits for them to wake up. One of the shadiest Labcorp's practices is their so called "bill dispute" process via their website. Don't even bother filling out the "form", if you intend to dispute your bill. While you will receive an email, confirming your dispute submission and containing Labcorp's promise to get back to you within 2 business days, you will never hear back from them. After submitting my dispute three times with the same result (confirmation - yes, hearing back from them - no), I contacted their Billing Department. To my surprise I was told by the billing rep that she was not aware of any such thing (billing dispute) offered by Labcorp. My attempts to find out where did my billing dispute (all three of them, since I filed three separate times) went led me nowhere, but not until I experienced the rudest treatment by a female customer service rep, to whom I was transfered by the bewildered billing rep. I fully intend to get to the bottom of this non-existent "billing dispute" practice and if need be to proceed by launching a formal complaint with the appropriate oversighting boddies. This grossly misleading tactic, combined with untransparent and often above competitors' pricing of Labcorp's services, will most definely keep me away from Labcorp for good.

Hace 2semanas que lleve una muestra de esputo porque tengo tos y flema del pecho y nunca me dieron el resultado de la prueba y juro por dios que lo hice todo correctamente y cuando deposite la prueba se la entregué directamente a una persona que me dijo dejamela aquí abrí la puerta se la entrega a ella en una bolsa de plástico con la orden a mi nombre y después de 2 semanas dicen que yo todo lo hice mal para depositar la prueba puse en la computadora mi licencia y fui al es pacio que dice en inglés drop off lo click y me aceptó la muestra con todo el documento legal por el médico mío o sea me mintieron a mi y cuando hablaron con la enfermera del médico también le mintieron que lugar tan desordenado gracias