LabReviews of labcorp.com

Just waited 45 min to pick up a container for a urine sample. 2001 Santa Monica Blvd. left without it. Most inept staff ever. Avoid this place at all costs.

My issue is with their billing department!! After my exam, they didn't bill for near a year. From the first bill they acted like I had been a deadbeat and was trying to get out of paying their bill. I explained that I had just received my first statement!! I processed their bill thru my online HSA account within a week of receiving their 1st email statement (yes, they billed via my personal email account!!)!!! They received my payment via electronic payment - then billed me again, saying they hadn't received it!! I sent proof of the electronic payment - they refused to accept the proof my HSA sent! I am still fighting them - over a $26.49 dollar bill!!! They are threatening to turn me over to collections!! I have changed doctors over this billing debacle - I called my doctor, whose office in housed within a large hospital chain, asking if I could request that they use a different lab for my lab tests - they refused to use anyone else! Because they are convenient for them to us!! LabCorp apparent has an office at the hospital!! LabCorp are crooks!!

We drove 250 miles from Grand Junction Co. to Durango Co. because your lab in Grand Junction has closed. The receptionist was very rude and completely unprofessional. We checked in and when we went to the counter the girl asked what clinic ordered the test. My wife couldn't remember so I answered. The girl then asked again and my wife answered. When the girl asked for the third time I enunciated clearly so she could understand. At that point the girl was very sharp and told me in no uncertain terms that she could understand my wife if I would stop answering for her. The girl obviously couldn't understand. My wife has had a head injury and for someone to tell me to, basically to shut up has no business dealing with the public. I have every right to help my wife when needed. On the other hand the girl that drew the blood was very sweet and polite and professional.

I honestly don't understand how a company like this is still in business. Every review is terrible has been for years. Clearly their leadership and shareholders don't care about their customers whatsoever. Horrible customer service, extreme wait times, rude employees and good luck getting your results in a timely manner. When you have a question, their policy is to simply not answer. I have called a dozen times, no one answers the phone. No one returns voicemails. No one responds to emails. The worst organization I've ever encountered. It will remain this way until doctors and patients take their business elsewhere.

Turn-around-times advertised on the test menu do not reflect how long it takes to get results. There is no physical person to talk to about your lab results and a response days later is no help. Last time I use Labcorp!

Extremely challenging and disappointing experience with Labcorp. In general, the local centers are good, but the corporate billing is very unethical. I have had numerous orders for lab work and unfortunately my insurance carrier, Anthem, was very delayed in getting them approved. Despite Anthem calling them and explaining there was a challenge that they were working on, Labcorp forced me to pay some of the bills directly instead of waiting for my insurance. And of course, they charged me the extraordinary and unreasonable amount verses the negotiated rate with Anthem. Once my insurance approved the claims (which they approved every one), naturally the amount I should have paid reduced tremendously. So I have an overpayment of over $600 to Labcorp. I called their billing office and they are refusing to even review it with me, let alone pay it back stating that Anthem has to work with them. Anthem has nothing to do with getting money back that I paid directly to a provider. I have all receipts, insurance claims, invoices from Labcorp, etc. Going to have to take legal action against them. Use a different laboratory company if you can

The two women working at the Piscataway NJ location on 10/17/2024 at 10:15 AM need to be fired. They go between patients and do not wash their hands. When asked to wash hands between patients the first woman went to the bathroom and ran the water without actually washing her hands. When called out on it she refused to wash her hands at the sink that was directly in front of me. The other woman stepped in and tried to just run water over her hands instead of using soap. Again, I called her out and she half heartedly ran some soap over her fingertips. These 2 women do not care about the health and safety of their patients and are creating huge liabilities for their parent company. God forbid there is cross contamination from their lack of hygiene. Someone could face serious infection or other issues. If anything happens to me Labcorp is facing a major lawsuit.

I wish I could give a zero star because that’s what they deserve. If you all know you won’t wait to talk to a customer, then stop sending a damn nil you should have sent to an insurance. You wait for this people to pick call, they pick and the next thing they hang up on you after you have waisted your time. This did not happen once or 2x. Horrible company . I wish no hospital should ever take my specimen to them. They are the most horrible company I have had to deal with. Nonsense