LabReviews of labcorp.com

Made an appointment online for 10:0 am on a Friday morning and wasn’t seen until 10:45 the waiting room was packed people were standing it was ridiculous. Why make an appointment

I did not work directly with Labcorp besides dealing with their billing department but I had tests sent out to them from a clinic I was wanting to get test done through. If you are getting lab work done by any doctor or clinic be sure to request a good faith estimate before getting any work done. I received a rather large surprise bill fully expecting a very different price based on my discussion with the clinic staff I was working with. Once Labcorp renders a service even though they have not told you the cost it is an uphill battle trying to negotiate with them even with insurance. Get an estimate in writing before services are rendered so you know what to expect and have a way to dispute charges if need be. My overall experience with them was poor due to the nature of how billing is with companies like Labcorp. If I could have saw the costs before requesting lab work I would have had a much better experience with Labcorp.

Four phone calls to get one question answered. I was given misinformation multiple times and forwarded to the wrong number. The number that the agent mistakenly forwarded me to was the no surprises billing Government agency. The agent there told me that the LabCorp agent had forwarded me to that number in error. What a waste of time. Now I'm going to a physical office to see if I can get my question answered. The first agent I spoke with on the phone today seemed thoroughly irritated. She initially asked me to slow down when spelling my name and then was irritated that I wasn't reading the billing code fast enough to her. I worked in customer service for a long time and this is not how you handle people.

We regularly get $4 bills from labcorp, and every time it is like pulling teeth to get them to take a payment. Today we tried to pay $100 ahead but they wouldn't cooperate. They supposedly have a place to leave a review on their own site, but it's not accessible (go figure).

United Health only permits me to have my blood drawn at either Quest or Labcorp and it must be drawn day of physical, before my physical, or it will not be covered. Couldn't get an appt with Quest until after physical so went to Lapcorp. Both Quest and Labcorp require you to leave a credit card or debit card to have your blood drawn. I had no choice but to do so if I did not want to be responsible for a $1500 lab bill. I told them not to charge my card as this was being left under duress. They charged it! I called to inform them I was contesting the charge and making a complaint with the Attorney General's Consumer Affairs Division against both Labcorp and United Health for this practice. The customer service rep hung up on me. And if you can't leave financial information, don't bother to go. You will be told to leave without testing being performed. And this was with valid insurance. This is strictly a for profit business, not a health care company. And shame on United Health for permitting this. They already got an earful, as well as a complaint lodged with the AG's office on this practice.

My doctor ordered 8 lab tests (8 procedure codes) with 4 different diagnosis codes - Labcorp billed all 8 tests with pointer to only one procedure code which meant 7 of the tests were denied by my insurance and only 1 was paid (the one that matched up with the diagnosis code). How the billing process is supposed to work: the doctor orders lab tests using procedure codes of the actual lab tests being performed and diagnosis codes that point to the reason for the procedure. When the lab bills insurance they have to "point" each procedure code to the corresponding diagnosis code. Hours and hours on the phone over 4 months back and forth with insurance, Labcorp, doctors office - at least 10 phone calls. Insurance was helpful when I finally got to a supervisor. Labcorp flat out lied on how they bill insurance and the process of pointing diagnosis codes to procedure codes. Doctor's office confirmed the procedure codes AND diagnosis codes that were sent to Labcorp. Told me to have insurance call Labcorp and talk to them about correcting the submitted claim. Labcorp can only take the billing they received from the doctor's office when billing insurance so now we're on the phone with the doctor's office hoping they will finally resubmit a corrected claim! Talk about passing the buck! FREAKING NIGHTMARE - if you can avoid Labcorp do so!

Labcore took over lab services for Providence Health and since they are the lab, everything has gone down hill. Getting lab orders to them are no longer automatic, wait times are horid and there is no such thing as coustomer service. It is so bad we are looking to leave the Providence Health to another provider that doesn't use Labcore. As a side note, it's apparent that they really don't consider the patients' opinions and fail to respond to these reviews.

One star is too much for Lab Corp. My labs were billed to an old insurance company and when I received the EOB, I called to let them know I was self-pay and had always received a self pay discount. I paid the bill on-line and realized I hadn't gotten the self-pay rate and called only to be told they had no record of my call the week before even though they could see I'd made payment, and now it was too late to get the discount. I asked for a manager TWO TIMES and was denied both. I filed a dispute with my credit card company and received the payment back because Lab Corp did not respond to the credit card company within the given time to respond. I've spent over 90 minutes on the phone with Lab Corp, emailed them several times and asked for a revised bill and to date none of my requests have been honored and now my bill is in their collection department. Run as far in the opposite direction as you can!! If your doctor's office uses them on-site, you can ask to have your lab orders sent to another lab. This is what I've done since and it's working well.