LabReviews of labcorp.com

I had to email Labcorp to advise the reason my 9/8/2025 Test Results did not post to my account. Labcorp emailed me saying that my license and the address on my account don't match. The local lab advised me to call Customer Service at 855-522-2677. They refused to update my address, saying that I have to do it myself online. I attempted to update my Profile address online several times for 2 hours but Labcorp's continuous responses were that they were experiencing "Technical Difficulties " and to try again. Then I called another Customer Service phone number, 855-522-2677. Labcorp left me on hold for 12.5 minutes, and then the line kept ringing and ringing with no one picking up the call. LABCORP DRAINS PEOPLE OF THEIR VALUABLE TIME and HAS WASTED HOURS OF MY TIME. LABCORP NEEDS TO BE REQUIRED TO PAY CUSTOMERS FOR TIME SPENT ATTEMPTING TO SUCCESSFULLY MANAGE THEIR ACCOUNTS AND PATIENT PORTALS. Labcorp is paid by my insurance company on my behalf for all lab tests. They have no right to withhold test results on my online account just because a change of address is needed. My Insurance Card is all they need. PATIENTS PAY THEIR INSURANCE IS ALL LABCORP NEEDS TO KNOW SINCE LABCORP IS RECEIVING PAYMENTS. IN MY OPINION, LABCORP IS A FLY BY NIGHT ENTITY WHICH SHOULD BE OUT OF BUSINESS. I WON'T EVEN BEGIN DESCRIBING THEIR LOCAL LABCORPS ISSUES.

Went to local LabCorp site in Suwanee Georgia for urine specimen needed before surgery. They have no record of what happened to the specimen and multiple calls to site unanswered. Spoke to supervisor on consumer complaint line who said they would investigate and call me back and I never received a call back . These people and company are pathetic, incompetent and should not be in business!! I would give them a -1 star rating if I could....Go elsewhere if at all possible!

After taking blood, it took 3 weeks for simple tests to be ALMOST complete, then Labcorp sent part of the test results to the wrong place!!! I have not received a bill yet, but based on what I am reading, I an very scared.

Quivira Location Shawnee KS Receptionist is under staffed and not real accommodating or friendly. Very stressed. I have tried calling many times this week, the front desk and other extensions, as we need results forwarded to our doctor for bladder scan tomorrow. Left messages no return calls. Doctor has the end of the day to get results or we will need to reschedule. Very low rank. Probable just a drug test facility.

There needs to be competition. Labcorp sucks, problems every single time I need bloodwork, multiple locations. There are no other labs around...every doctors office, hospital, it's all Labcorp. Any half rate lab could do a better job

My appointment was 9 o’clock. Nobody was in the office waiting. A lady came in and was taken before me, I didn’t say anything, but then three more people came in and was taken before me. There was a redhead at the reception desk, who was very rude. I will not be going back there. They need to be reassessed with their customer service skills.

I was filling a fasting blood order and went to a local CMC. There was no reception/ registration; I was sent to a hallway where a line of 6 people stood; 2 were sitting in the 3 available seats directly outside of the lab room where the open door showed the technician from Labcorp, the patient and the computer screen. No privacy. I waited for an hour; then asked to come in, but the tech couldn’t find my order for which I had paperwork. She said that she couldn’t take my blood. A CMC ee called my MD and the order was put in. When I returned to the lab tech she was eating lunch, and refused to draw my blood sample… 70 minutes later I left. Labcorp mgrs., if you see this, pls overhaul your process so that patients are checked in on arrival and given a seat while awaiting Service. Suggest that your ees put the patient’s time before gratifying their hunger— I’d fasted for 13 hrs; keep the shut so patients and records privacy is assured. Shame on you and CMC for allowing this fiasco and lack of professionalism.

Completely lacking in professionalism. Receptionist is rude. Would never recommend.