LabReviews of labcorp.com

Horrible telephone service system. People answer by saying "hello". Long wait times, confusingcommunications, client services left a message and left the incorrect phone number for returned call. Will try to avoid LabCorp for IHC needs,

Results on lab work take forever. Before they bought the lab at my hospital I received my results ln 3 to 4 hours. Which is critical to me since I'm a kidney transplant recipient. It now has been over 24 hours and nothing . I'm hoping to see if the other hospital in my area does not use Labcorp if they do not I will start going there to avoid this again. The shame is the good people at my current lab location are now employed by this evil conglomerate of a company. I will miss seeing them if I change lab location.

Poor and unprofessional service. Said they didn't get the order for my service from my Dr., I called the Dr. at the desk in the Labcorp, the Dr.'s office said they sent it when I made the appointment and twice, again, on the day of the appointment. After the Dr.'s sent it, the bad-customer service rep behind the desk, didn't know where to look for the "order" in the inbound email/ fax. Plus, the rep spoke in a very angry tone and told me to sit down, I asked "did you get the order from the Dr., I'm on the phone with them right now. I need to get this done and go back to work. Poor service for a service that should be an IN and Out type of thing with blood samples and drug tests. VERY UNPROFESSIONAL.

Heathcare professionals, be cautious when performing a specimen drop off at the 1106 Alston Ave, Fort Worth LabCorp location. There is an employee who has now twice raised her voice in a highly unprofessional manner at me while attempting to drop off a patient specimen. The first time it happened I shrugged it off as her having a bad day. Now that it has happened again, I feel the need to warn the company management and others of this employee. She demonstrated an aggressive and berating tone that exceeded the need of the situation. The experience ended with what I perceived to be an intentionally intimidating stare before another employee stepped in. Overall these experiences have made the experience at this LabCorp highly unpleasant and troubling. I do not think this particular employee represents the overall culture of the company but this experience should be scrutinized.

Worst company I have ever had to deal with. Don't even bother calling the billing department because when the agent makes adjustments and tells you "it's fixed" corporate rejects it and keeps threatening you.

Absolutely awful experience with this company every time I need lab work done, they keep going at me with these surprise bills even though my insurance remained unchanged and I know they take my kind of insurance too! They tried to make me pay over $800+ for a bloodwork a DOCTOR needed, just terrible and flat out evil. They're sadly the only lab that my clinic works with which makes it 10× worse

waited 30min. they lost my electronic order. had to resend while i was there. front desk woman was obnoxious and rude. insisted i didnt check in on the electronic check in and asked me to do it again. if you dismiss her rudeness, i was a customer fwiw, i dont have any confidence in the outcome. what a poorly operated business. stay away

If you need bloodwork done, at least the RN is professional. The rest of the staff is a shit show and you are better off breaking into a vet clinic and stitch yourself up like the 3rd Terminator movie's John Connor. I attempted to go here twice. The "desk person" had 8 people in the waiting room the first time I visited. The woman who I can only guess was educated by the public grade schools of Baltimore couldn't get a single name on the charts right. The names were John, Barbara and myself. These are common names in the English language. She couldn't read them off the charts!! Later, when I tried to explain that I have insurance, she said she ran it in the computer but she was told that I would have to pay out of pocket. I explained to her that is not possible. She said she would run it again. I sat back down. I watched her for 7 minutes where she didn't even touch the computer. She called me back to the desk addressing me as Robert, (my name is Justin.) I advised her that I watched her the whole time and she never even looked at her computer in the time much less typed on the keyboard. (I don't know if she can even type at this point.) I left without my blood work that day. Months later, I returned. A different "desk worker" took my forms. Again, these forms clearly show I have health insurance. Because she couldn't be bothered she wanted me to just pay cash. After the 4th time showing her paperwork, she growled and told me to "sign here." I get the test results back and they listed my testosterone well over 1400. ( I am a 50 year old male who naturally remains in the mid 200s without doctor's care, so this is scientifically impossible even with injections.) After 2 hours of trying to contact the lab folks in New Jersey, I was told "I'd just have to do the blood work again!!" The RN's seem ok, but these "no child left behind" desk workers are lazy and will try to get you to pay out of pocket rather than filing one piece of paper. I was able to redirect my doctor to Atlantic General. Health care sucks these days, but these "don't care/not my job" folks have no business in health care.