LabReviews of labcorp.com

Very frustrating experience with Labcorp customer service. I first spoke with a representative named Saura. I had difficulty understanding her due to a language barrier and had to interrupt several times because I was trying to confirm what she was telling me. Instead of helping clarify, she put me on hold and never came back. I called again and spoke with someone who said their name was Shine, and she hung up on me. Finally, I spoke with Mary, who was the only helpful person. She slowed down her speaking so I could understand her and was patient. I work in the medical field myself and would never treat people the way I was treated. Labcorp really needs to do better with customer service training. Patience and clear communication should be the standard, especially when there may be a language barrier.

Extremely long wait times, kiosk doesn’t work properly so you have to manually input info, no cups for the water dispenser. Labcorp should be embarrassed. Desperately need more staff. The staff is very professional but seem to be fed up with the lack of support from the main office as well. Appointment or not, you are WAITING at least an hour and a half. I waited 2 hours!!!! I definitely will not be going back!!!!!

LabCorp in Langhorne, PA @ Jefferson Buckshospital on Oxford Balley Rd: The first time we went there a few weeks ago, we walk in 7 min before their closing time or end of business hours and are met with 2 ladies, one holding her hand up like she’s talking to one of her girlfriends, not a freakin patient, “oh no-we closed”. I said the dr just sent us to you from upstairs, “no we closed”. Apparently they don’t understand you take your last patient at that time, you aren’t running out of the door at that time. Show a little pride and work ethic in what you do, girls. Then today we tried again and sat there for 20 min in the waiting room while we can hear all the girls talking about everything BUT work. This is the most unprofessional, ghetto, dump I’ve ever been to as far as Labcorps go. If I could give zero stars, I would.

I was given a list of locations. I found one that showed open on Saturdays with no appointment being required. Stated location showed that it opens at 7:30am. I arrived there before 7am hoping to avoid any lines. There was a faded sign on the gate that this location was closed starting 6/24/2025 however at the bottom of sign it stated starting 6/28 this location will only be open Saturdays. I assumed that to be true so I waited along with around 6 other patients outside the gate until a group of nurses from a different facility were exiting work and told us the location was permanently closed.

This company is claiming my insurance didn't cover something. but can't explain what that is or why. They seem to want my money, but I only go to treatment after my insurance approves of it.

I called to make an appointment and got a never ending voicemail loop that kept referring to another choice. I would not even contemplate going to these poorly run facilities had my Dr. not requested. These facilities have NOT changed their customer service since the 5 years I quit going there for anything.

Worst place I ever had to deal with. No one knows what is going on. No one can help you. Double billed for same service but different days. Both bills different price for same test that I never had. They charged me 5times the amount for the 2nd service I never received. There managers and staff suck. Don’t know how to talk to people.

Labcorp has to have the worst absolute phone servicing program in existense! I was told I could go to any location to get a prescribed x ray. I have called numerous locations near me. Each time I am told to leave a number and someone will get back to me, 3 Days, a call and messsage at each facility and not one call back! The 1.3 horrible rating on this website might actually is more than likely being generous!!