labaskets.comReviews of labaskets.com

I placed an order for a specific gift basket and received confirmation that payment was successful. However, the basket delivered to my recipient was entirely different from what I had ordered. When I contacted customer support, I was told that in the fine print, the company reserves the right to substitute items at their discretion if something is out of stock—as long as it’s of equal or greater value. Unfortunately, the replacement was clearly not of equal value, and I was never notified of any changes or offered the chance to cancel or adjust my order. The support rep repeatedly referenced the fine print and offered no resolution. Had I known this could happen, I would have gone with another company. Buyer beware as this was a disappointing experience.

I ordered flowers from LA Baskets for Mother’s Day and clearly specified delivery between 9:00 AM and 10:00 AM on May 11th. The flowers didn’t arrive until the next day, completely missing the occasion. We waited all day—until 9:00 PM—hoping they would show up, which disrupted our plans and ruined what was supposed to be a special day for our mother. I tried calling customer service multiple times with no luck, and I also sent an email—but I’ve received no response at all. The lack of communication only added to the frustration. I’ve requested a full refund, which I believe is more than fair given the circumstances. This was supposed to be a thoughtful gesture, and instead it turned into a huge disappointment. I expected far better service, especially on an important holiday like Mother’s Day.

The basket arrived with a broken jar of olive spread that was all over the entire contents of the basket. It was obviously a gift and the recipient had to clean the whole thing. For a $170 basket, all they were willing to do was refund the cost of the $9 jar of olive spread.

If I could leave fewer stars, I would. These baskets are awful. None of the products in the image I chose were sent. Reason they gave was 'substitution'....what for EVERY item? Cheap chocolate which was clearly out of date, but which they said was a 'bloom'! Cheese spread rather than actual cheese. No crackers. Hummus which was spilling out of the jar. Absolutely awful products and company. Overpriced too.

I should have read all these other reviews before I bought a birthday gift basket. Everything everyone else said happened to me. No greeting card included. None of the original products were included. Instead of gourmet chocolate was replaced with a fricking 3 Musketeer’s bar. Do not ever use this place. They are a rip off and I wasted $150.

I wish I have read all the reviews before ordering a gift basket for my husband on Fathers Day. Every single item in that box was not what I ordered. I paid more to upgrade the basic basket and they sent whatever they wanted... I don't think they even take the time to read their customers orders or comments. Don't waste your time and money. Customer service is awful. First they asked me to send pictures of the wrong items, and the whole box, which I did for NOTHING! Next email was explaining that I agreed that there could be changes and they are not going to give any refund.

Complete scam. DO NOT use this service.

The absolute worst. Literally every single thing in my $300 basket was not accurate. THE NOTE WASN'T EVEN INCLUDED. The most basic and most important element of a gift basket. Their responses to my carefully crafted emails gentling requesting a refund, were rude and immediately shutting me down. Their policy allows them to send whatever they want. Total BS. They totally f their customers and do not care one bit about it.