L-Nutra HealthReviews of l-nutrahealth.com

Response from L-Nutra HealthSep 8, 2026

Hola Teresa, Gracias por contactarnos. Lamentamos mucho escuchar que su paquete parece no haber llegado aun y estamos comprometidos a investigar esta situacion y darle la mejor resolucion que podemos ofrecer. Podria, por favor escribirnos al [email protected] para asegurarnos que podamos ayudarla lo antes posible. Muchas gracias, estamos aqui para servirle.

Response from L-Nutra HealthJun 19, 2026

Hi Jennifer, Thank you for sharing your experience. We're glad to hear that Prolon's 5-Day Fasting Mimicking Diet has supported your health and immune system. It appears that this review may be related to an order placed through Prolon Australia rather than L-Nutra Health. While we are affiliated companies and our customer support team assists customers in both regions, L-Nutra Health and Prolon Australia operate separate fulfillment systems. We understand your frustration regarding product availability in Australia, and we sincerely apologize for the difficulties you experienced. Historically, inventory challenges in Australia have occasionally resulted in products being unavailable when customers were ready to order. We recognize that this was frustrating and did not meet the experience we strive to provide. Although our customer service team supports both U.S. and Australian customers, Prolon kits intended for Australia cannot be shipped directly from our U.S. warehouse. Australian inventory is manufactured, imported, and distributed specifically to meet Australian regulatory and customs requirements, and individual kits shipped from the United States are not approved for direct import into Australia. To better serve our Australian customers, we maintain inventory within Australia, which allows for faster fulfillment and delivery once orders are placed. We have also recently strengthened our operations and inventory planning processes to help prevent future stock shortages and improve product availability. We truly appreciate your feedback and apologize that your experience fell short of expectations. Our team is committed to providing the best possible support to all Prolon customers, and we are actively working to ensure a smoother experience for customers in Australia moving forward. We would love the chance to improve our communications with you. Please contact [email protected] and ask for a manager if you would like to discuss further. We welcome a conversation with you. We apologize for any confusion regarding the difference between Prolon USA, Prolon Australia, and L-Nutra Health. L-Nutra Health

Response from L-Nutra HealthMar 31, 2026

Hi Karen, Thank you for taking the time to share your experience, and I truly appreciate the kind words you shared about your dietitian and the program itself. It means a lot to us to know that those interactions have been positive. At the same time, I’m very sorry to hear about the frustration you’ve experienced regarding the shipping and billing. I completely understand how concerning it can feel to continue receiving shipments and charges when you believed the program had already been adjusted. Your experience is certainly not the one we want for our customers, and we truly appreciate you bringing this to our attention. Please know that we are happy to connect with you directly to review your account in detail and make sure we fully understand what has been happening. Our goal is to clarify the billing, stop any unwanted shipments, and ensure everything moving forward aligns with your intentions. We genuinely value having you as part of our community and would love the opportunity to resolve this situation so you can continue your journey with confidence. Thank you again for your patience, and we look forward to assisting you further.

Response from L-Nutra HealthJan 21, 2026

Hi Anne-Marie, Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon. We sincerely apologize for the inconvenience and frustration this situation must have caused and know that we are commited to ensure your satisfaction and improve your experience. Our Customer Service Team has already reached out to you directly via email from [email protected] to help address and clarify your concerns and work with you toward a resolution. Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible. We look forward to your response and the opportunity to support you further.

Response from L-Nutra HealthJan 15, 2026

Hi Dietra, Thank you for taking the time to share your experience. We truly value your feedback and are committed to ensuring you have the best possible experience with Prolon. We sincerely apologize for the inconvenience and frustration this situation might have caused with you. Our Customer Service Team has already reached out to you directly via email from [email protected] to help address and clarify your concerns and work with you toward a resolution. Your satisfaction is very important to us, and we are dedicated to making your experience as smooth and positive as possible. We look forward to your response and the opportunity to support you further.