We’ve worked for over five years to create Kyrobak. It’s the culmination of all we care about — cutting waste, creating technology that makes a difference, solving consumer frustrations — and everything we’ve learned: Invest heavily in design, sweat the smallest details, push technology further than anyone thinks it can go and never compromise when it comes to the customer experience.
Kyrobak (kyrobak.com) has 187 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
187 approved reviews, newest moderated first
Karen A.
When my back feels like it is breaking I use Kyrobak and my pain simply goes away. I hear snap and know my back is properly aligned again. After that , I am so relaxed and enjoy the rest of the session. Everyone should have one at home!
Response from KyrobakJan 16, 2016
Thanks for the note, Karen. Glad to hear it's working for you.
Penny
Delivered promptly. Works well although there is not much difference in the 3 speeds.
Response from KyrobakFeb 9, 2016
Hi Penny, thanks for your note! There should be a discernible difference in the 3 speeds. If you'd like to exchange, please contact [email protected] and we'll take care of that for you!
Walter
When used on a regular basis along with a hot tub soak, this little machine can make a big difference in your life style. My back feels better than it has in a number of years and I am back to an active life style that I thought I would never see again. THANK YOU
Response from KyrobakJan 19, 2016
Great to hear, Walter!
Paul
I couldn't believe the relief I got right away. I had back surgery seven years ago and had lower back pain on a regular basis depending on what I had to do. Kyrobak has changed my life! No more pain.
Response from KyrobakJan 19, 2016
Thanks for the note, Paul. Glad to hear your back is feeling better.
Tammy
This machine didn't cure my spinal stenosis, or my scoliosis, but it did help me to be able to function. I am able to go to the store and shop and stand in line, which if you have back problems you know that is a big step. But i would recommend this to anyone. The one down fall I have is the Hard plastic piece you have to put your hips on, It can be painful if your back hurts really bad, but if you can suffer through that it does get better and helps. I am happy I have mine.
Response from KyrobakJan 19, 2016
Hi Tammy. Thanks for the note and glad to hear you're experiencing good results with Kyrobak. I'm passing on your feedback regarding the comfort of the machine to our R&D team.
Donald
You lie on the machine and it rotates your lower back. and that's about it. I'm not sure what I expected when I purchased the machine, but it is less than what I thought it would be, particularly for the price.
Response from KyrobakJan 19, 2016
Hi Donald, thanks for the review. We'd love to hear about the results you experienced after regular Kyrobak usage. Hope your back pain was reduced by Kyrobak!
James
1. the product is overpriced. it seems like you are preying on people with medical problems; it does work, but not to the advertised amount. 2. the guarantee Is so complicated that it is almost impossible to follow. 3. my first kyrobak was defective. the return process, and getting a replacement was so cumbersome, and length (almost 3 months) that I now have less trust in kyrobak to keep my information confidential, and that if I do try to return I won't be able to. 4. re: 3 above, kyrobak didn't send me a replacement, and until I badgered them enough they finally recognized that I had paid for a kyrobak (they had no clue who I was after I returned the defective machine) and had returned a defective machine. I was totally unhappy about their bookkeeping, and honesty.
Response from KyrobakJan 19, 2016
EDIT: Hi James. We reviewed each of your phone calls with our customer support team. There seems to have been some miscommunication over the last couple of months. On October 12 you requested an exchange but informed the customer service representative that you would be traveling and asked that we hold on shipping the new unit until we heard from you in the future. On October 27 you spoke with a customer service representative about updating your payment details to a new address. At this time we should have sent a new Kyrobak to your home but that order was not entered into the system until 11/18. We apologize for that oversight. On November 27 you called in after discovering the replacement device had delivered without a charger, user guide or carrying case. We reshipped them the same day and provided verbal confirmation that your trial period would not begin until you had received the missing items. Today is January 18 so you still have a little under 2 weeks to make a decision regarding Kyrobak. We hope you have been able to regularly use Kyrobak and that it's use has provided relief to your back pain. You are welcome to return everything for a full refund within the 60 day trial period. ---------------------------------- Hi James, thanks for the detailed feedback regarding your experience with Kyrobak. First and foremost it sounds like you've had a horrible experience with customer service and we apologize for that. We always attempt to put the customer first and from the sound of it we definitely let you down there. We are taking a close look at your experience and a company representative may be in touch to gather additional details. Regarding the price/effectiveness. We wouldn't put a product in the marketplace that wasn't capable of producing results. Our clinical trials can speak to the effectiveness of Kyrobak. As for the guarantee, we've received that feedback a number of times and during our recent website redesign we tried to address the return policy in very simple terms. The bottom line is that if you don't care for the results you're experiencing with Kyrobak at any point within 60 days of purchase, we'll return your money in full. Despite the poor experience with the Customer Service team, I hope you'll continue using Kyrobak to treat your back pain.
Joan
what more can I say it was uncomterable