JCK
I’ve been waiting nearly eight months…
I’ve been waiting nearly eight months for my order of shirts, and it has been an ongoing back-and-forth trying to get updates. Lynn, who has been handling my case, has been kind and has made real efforts to follow up, which is the main reason I’m giving three stars instead of less. Unfortunately, despite her help, it feels like management hasn’t taken the necessary steps to resolve the situation promptly. The experience has been frustrating: I only have a USPS tracking number showing that the package is still waiting to be received, and every update has been delayed. Meanwhile, I keep seeing ads for their new shirts, but I still don’t have the ones I ordered months ago. That said, the shirts themselves are good quality when they arrive, which makes the situation even more disappointing. With better accountability and faster order fulfillment from the company’s leadership, Kvintage could easily be a 5-star brand.



