Kustom GiftsReviews of kustomgifts.com

Response from Kustom GiftsFeb 20, 2021

Devaney, like I explained in the email but just to clarify it with you again. Your order #3314 was only for a digital cartoon of two people in Rick & Morty style. You did not purchase a poster print from our shop, hence you never received a physical product of your cartoon. We take pride in having an efficient printing production based in the US, and deliver most of the canvas pritns in less than 14 days. Sincerely, Lauren Hudson

Response from Kustom GiftsFeb 20, 2021

Hi Chris, you ordered both the digital cartoon and the canvas print. First, we deliver the cartoon by email and only after your approval, we proceed to print & frame the canvas. I checked and USPS delivered the canvas to you on Jan, 30th. I guess you left the review while the canvas was on transit, but next time feel free to send me a quick email and I'll be happy to assist with any questions. Sincerely, Lauren Hudson

Response from Kustom GiftsJan 6, 2021

Alexis, you placed an order on June, 17th for a digital portrait of two people in Rick Morty's style. We drew your personalized cartoon, and on June, 23rd you gave us your final approval for the artwork. After that, you sent multiple emails asking when we would ship you a t-shirt, and I explained to you that we never sold t-shirts in our store. I even resent your invoice #2387 so you could double-check that you never bought a t-shirt from us. Anyways, your review is unfair to our team, since we delivered exactly what you purchased from us. Sincerely, Lauren

Response from Kustom GiftsDec 15, 2020

Hi Whitney, I think there was some sort of misunderstanding! Your order #2773 was only for a digital cartoon of two people in Rick & Morty style. Our team worked with you to make all the revisions you asked, and after your approval, we submitted a high-resolution file to your email. You did not purchase the canvas print, hence you haven't received a tracking number. Kustom Gifts takes pride in having an efficient printing production based in the US, and even through these difficult times of COVID, our customers received their canvas in less than two weeks.

Response from Kustom GiftsNov 3, 2020

Sam, like I explained in the email but just to clarify it with you again. Your order #2402 was only for a digital cartoon of one person & one dog in Rick & Morty style. You did not purchase a poster print from our shop, hence you never received a physical product of your cartoon. Kustom Gifts takes pride in having an efficient printing production based in the US, and even through these difficult times of COVID our customers received their cartoon canvas in less than 15 days.