KustomerReviews of kustomer.com

So happy to see that someone wrote my thoughts 18 months ago... so disappointing and almost depressing that nothing improved. I must add that it has an agressive "timeout" that closed my chat after 10 minutes without warning while I was still waiting for the response notification (the response was there, but the notification failed. Surely a bot can wait a tiny bit longer if someone knocks on my door, since it's not a human, don't you think? I subscribe that this is NOT a conversational AI bot... it may be trained with probabilistic Machine Learning models to match similar expressions, but it follows a fixed pre-defined flow that limits it a lot.

I've used Kustomer a few times now, the latest experience on the Curve platform. The product is painful, the answers are irrelevant and it's a total blocker from speaking to a human that can actually solve my problem (instead of going around in circles with Kustomer responding with irrelevant options with no way to escape the vicious cycle)! Horrible product ruining a good companies (in this case Curve) who rather waste money on AI which doesn't even come close to the actual standard or definition of AI. Update 20/10/26: Kustomer are trying relentlessly to get this review removed. First they suggested that I didn't have a genuine Kustomer experience - which I then had to prove to Trustpilot (thankfully I still have the screenshots from the disastrous experiences on Curve). And the latest attempt (today) is that they claim this review belongs to another business. NO it does not, it belongs to your poor product as per the other reviews reporting the exact same poor experience on Curve and Tide. In fact, the only 5-star review Kustomer has is a suspiciously overly-enthusiastic post from a user with just 1 Trustpilot review...