KUSH CARGOReviews of kushcargo.com

Response from KUSH CARGOJan 13, 2025

We sincerely apologize for the inconvenience caused. We understand how frustrating this experience must have been, especially with it being a gift for your son. To clarify, your order (#54557) was placed on 12/15. On 12/16, we reached out to inform you of an unexpected stock issue and promptly processed your cancellation and full refund as per your request on 12/17. While we strive to keep our inventory accurate, occasional discrepancies can occur due to high demand. We're actively working to improve our system to avoid situations like this in the future. If there's anything else we can do to make this right or assist you further, please don’t hesitate to reach out to our support team.

Response from KUSH CARGODec 19, 2024

We sincerely apologize for the delays and frustration caused by the backorder of the Puffco Pivot. This has been a highly sought-after item, and unfortunately, it has been on backorder for some time. We receive limited stock periodically, and we fulfill orders in the sequence they are placed. We strive to keep customers informed about their orders, and we regret any gaps in communication during this process. We have refunded your order in full as requested.

Response from KUSH CARGODec 19, 2024

Thank you for your feedback. However, after thoroughly checking our records, we found no order associated with us. Additionally, you have not provided the requested order information to verify this claim with Trust Pilot. Updated December 19th: Thank you for providing your order details. We sincerely apologize for the inconvenience caused by the stock issues with your order. This was an oversight on our part, and we have since updated our inventory on the Kannastor. A full refund for your order has already been issued, and we deeply regret the frustration this situation caused. Your feedback is invaluable in helping us improve our processes.

Response from KUSH CARGODec 4, 2024

Thank you for your feedback. However, after thoroughly checking our records, we found no order associated with us. Additionally, you have not provided the requested order information to verify this claim with Trust Pilot. Without this critical information, we are unable to investigate your concerns or confirm that this order was placed with us. Based on the lack of supporting details, we can only assume that this review may not be tied to a legitimate transaction with our company.

Response from KUSH CARGONov 20, 2024

You placed your order on Thursday evening. As outlined in our shipping policy, orders require 1–3 business days for processing before shipment. Since our business operates Monday through Friday and is closed on weekends, your order was scheduled to ship on Monday—the second business day following your purchase. We appreciate your patience and assure you that we strive to fulfill orders as quickly as possible while maintaining quality service.

Response from KUSH CARGOSep 18, 2024

We sincerely apologize for the frustration you experienced with your order and any inconvenience it caused. While we did refund you for the missing packs of rolling papers, we understand that this was not the experience you were expecting. Going forward, we will be removing the option to purchase single packs of papers, as managing the inventory for low-cost items like these has become increasingly difficult. This will help prevent issues like this from happening again.

Response from KUSH CARGOSep 18, 2024

Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the delay with your order. To clarify, your order was delivered on the 7th business day, and we have fully refunded the shipping costs to address the delay. While we did receive a chat message from you at 4:30 am, our team responded promptly during our regular business hours the same day. We always strive to provide timely and efficient service, and we regret that this situation didn’t meet your expectations. If there’s anything else we can do to further assist, please don’t hesitate to reach out. We appreciate your feedback and will continue working to improve our processes.

Response from KUSH CARGOSep 10, 2024

Thank you for bringing your concerns to our attention, and I deeply apologize for the inconvenience and distress this situation has caused you. We strive to offer reliable and timely shipping, and it's clear we fell short in this instance. I can confirm that your order #53077 was delivered as per the tracking information provided. Nonetheless, understanding the urgency of your needs, especially given your health condition, we have issued a full refund for all shipping charges as a gesture of our commitment to your satisfaction. Please check your email for the refund confirmation and further details. If there's anything more we can do to assist or if you have additional questions, do not hesitate to reach out directly. Your experience and trust in us are paramount, and we are here to support you every step of the way.