KUSH CARGOReviews of kushcargo.com

Response from KUSH CARGOMar 12, 2025

We sincerely apologize for any confusion regarding your order. It was shipped out on the day we mentioned, and tracking information has since been emailed to you. It looks like our emails may not be reaching your inbox—please check your spam folder just in case. USPS is currently showing a delivery date of the 15th, which is still within the expected timeframe for the shipping method selected. If you have any further concerns, feel free to reach out—we're happy to help!

Response from KUSH CARGOFeb 18, 2025

Your replacement did ship out, and we can confirm it was delivered on 2/18, along with some extra items as a token of our apology. We strive to provide the best service possible and appreciate your patience. If there's anything else we can do to make this right, please reach out—we’re happy to help!

Response from KUSH CARGOFeb 18, 2025

We sincerely apologize for the delay and any frustration this may have caused. We understand how important timely shipping is, and we regret the inconvenience. While your package was confirmed delivered on 2/13, we acknowledge that the delay was not up to our standards. To make things right, we issued a full refund for the shipping cost and provided a free upgrade on your unit. We truly appreciate your patience and your business. If there’s anything else we can do, please don’t hesitate to reach out! - The Kush Cargo Team

Response from KUSH CARGOFeb 18, 2025

We’re sorry to hear about your experience and would like to help resolve this issue as soon as possible. Unfortunately, we have no record of an order under your name and you did not provide Trust Pilot with the requested order information. Could you please provide us with your order number or any additional details about your purchase? This will help us investigate further and ensure we address your concerns promptly.

Response from KUSH CARGOJan 13, 2025

You placed your order over the weekend when our warehouse was closed, and it was scheduled to ship within our standard 3–10 business day delivery window. However, after repeated harassment of our staff, including hourly messages, threats of violence, chargebacks, and lawsuits, we made the decision to issue a full refund and cancel your order. This decision was made to protect our team and maintain a positive working environment. We wish you the best in finding a retailer that aligns with your expectations. If you have further questions, feel free to reach out to us directly.

Response from KUSH CARGOJan 13, 2025

While the holiday rush did lead to some delays, we confirmed that your order was delivered by UPS. Additionally, we issued a full refund on your shipping costs to make up for the delay. We’re sorry if our communication fell short of your expectations—it’s never our intention to leave our customers feeling frustrated. Your feedback is valuable, and we’re working to improve our processes to prevent similar situations in the future.

Response from KUSH CARGODec 26, 2024

We’re sorry to hear about your experience and would like to help resolve this issue as soon as possible. Unfortunately, we have no record of an order under your name or any open orders from November 29th. Could you please provide us with your order number or any additional details about your purchase? This will help us investigate further and ensure we address your concerns promptly.