Kuranda Dog and Cat BedsReviews of kuranda.com

We have use the Slimline dog crate beds as our lab has grown. We find these beds durable, chew proof, and good fit inside the crate. Our lab sleeps well on them. The directions for assembly are easy to follow. I find the company reliable and easy to work with as our most recent bed had a nick on it. We filled out the request and there was no issue in receiving replacement parts. While the directions are easy to follow, I found with the larger size beds a need for a second person to keep the frame aligned for the screws. My only suggestion is to provide longer screws would help resolve this.

Excellent customer service! Our dog loves the Kuranda! We have had the Kuranda for 2 years and never an issue. We just ordered another one for our new puppy. Highly, Highly recommend!

Dear Kuranda Team, I am writing regarding Order #294281 and an experience I recently had with your customer service department that left me extremely disappointed and honestly quite confused. When I originally placed my order, I intended to purchase two 44 x 27” beds. At no point did I knowingly order a bunk bed. I only discovered that a bunk bed had been included in the order when I reached out to check why my shipment had not yet gone out. When I reviewed the order more closely, I noticed the bunk bed listed and assumed it may have simply been a display or formatting error. Unfortunately, when the order arrived, there was indeed a bunk bed included. This was extremely surprising because I have two Belgian Malinois, and the entire reason I chose your brand was specifically for the aluminum beds, which are durable and essentially ruin proof for dogs like mine. A plastic bunk bed would never have been something I would intentionally purchase. The very next day I called your company and spoke with Chris. From the moment the call began, he spoke extremely quickly, to the point where it was difficult to follow what he was saying. I tried to calmly explain that I did not understand how the bunk bed ended up on the order and that I simply wanted to return the item as a courtesy, since it was not something I knowingly ordered. Chris immediately focused on policy and stated that customers are responsible for return shipping, asking why the company should be responsible for that cost. As a five-time CEO and someone who has owned businesses for more than twenty years, I fully understand that policies exist for a reason and that operating a business involves many costs. I am not unfamiliar with those realities. What was disappointing was not the policy itself, but the complete unwillingness to consider the circumstances. There was no attempt to understand how this situation may have occurred, no effort to meet somewhere in the middle, and no effort to preserve the relationship with a returning customer. In fact, I had already placed another order with your company to purchase the beds I believed I had originally ordered, along with an additional bed. At this point I have spent over $1,000 with your company, and I had plans to place additional orders for my second property in Colorado. Despite that, I was told that: Chris was the only person available in customer service He was the highest person I could speak with There were no options for assistance There could be no discount, credit, or accommodation And if I was unhappy, he would simply refund and cancel everything That approach felt less like customer service and more like an attempt to overpower the conversation with policy rather than working toward a reasonable solution. As a business owner myself, I can think of many times over the past twenty years where I have absorbed a cost or extended a courtesy to a customer simply because preserving the relationship mattered more than being technically “right.” Sometimes doing the right thing for a customer means looking beyond the written policy. To be very clear, this is not about the $29 shipping cost. In the grand scheme of business, $29 is insignificant. What matters is how a company treats someone who is trying to be a good customer. The fact that I was willing to return an item I never intended to order, while continuing to place additional orders with your company, should have been an opportunity to strengthen the relationship. Instead, I felt dismissed and talked over. My reason for writing this message is not to demand a refund of the $29. At this point, that is not the issue. My hope is simply that your leadership team understands how situations like this are being handled. Because the way a company handles one customer interaction is often reflective of how it handles many. Policies are important for scaling a business, but there is also a human side of customer service that requires empathy and discretion when something clearly did not happen within the customer's control. I spent time writing this because I believe in providing honest feedback between business owners. I truly hope this message is read and taken seriously so that future customers do not walk away from your company feeling the way I did. I look forward to confirmation that this message has been received and reviewed. Sincerely, Sarah Beth Herman

The beds are fantastic and are easy to assemble. The customer service is excellent. Aside from some long shipping times, no complaints.

Product was very well made.

Chris so helpful in taking time to answer all of my questions to make sure I order the right bed for my dog. This is my first experience with Kuranda and I am sure I will continue to shop with them. Ann

I ordered two of the largest beds. One is with older dogs and one is with younger dog, age 6 months to 2 years. The one with the older dogs is in fine shape. The one with they younger dogs is missing two legs, and broke right away. The younger dogs run and jump on it and it is not sufficiently durable to take that. Apparently I can order replacement legs. This is a good bed for older dogs, but I do not reccomend it for young energetic dogs. My dogs are Borzoi and Greyhounds.

We have 4 Kuranda beds for our large dogs. The rubber leg inserts wore out after years of use. I ordered replacements and they were here in a few days. I enjoyed the fast service and the dogs enjoy their beds. These are great dog beds.