KUIUReviews of kuiu.com

This company will bombard you with adverts, like 3-4 every day. When you try to order their products the website fails to process it and directs you to contact customer service which is nigh on impossible to do. The website is a joke and best avoided.

Fatal. Una experiencia nefasta. En el mes de noviembre compré una prenda que resultó ser grande. Tras pagar los gastos de devolución remití la prenda a la dirección que constaba en la etiqueta de devolución que ellos mismos te mandan. Nada, hoy a 4 de febrero no tengo la prenda, ni tengo el reembolso, y no contestan a mis correos ni me dan ninguna explicación. Solo he logrado contactar una vez con ellos por Instagram y sigo sin respuesta. Son prendas caras y esperaba una mejor calidad en el servicio y atención al cliente.Muy mal mi experiencia.Si aciertas la talla todo genial, si tienes que devolver fatal.

Returned my two packages a week befores christmas. According to GLS, they arrived 2 days later in France. Since then I haven't heard anything - it's been 6 weeks now! I've been in touch with customer service, who keeps giving me no respons. Everything is taking forever! Last I heard they would check the tracking details with EShopWorld- that was a week ago. Still haven't heard anything. The respons is, that they are busy handling returns. But they still send me 'deals' on email. Busy selling, and not handling returns ... Absolutely worst customer service I've ever experienced! I'll be surprised if I ever see my 1500 $ (9.000 DKK) again!

The worst delivery-terms i ever tried. Impossible to communicate with too.

I ordered clothes worth 2800€ via their online shop! Money was drawn from my bank account but clothes never arrived! Still running after my money 6 weeks later.. KUIU doest seem to feel responsible! Worst costumer service ever!