KUIUReviews of kuiu.com

I have ordered twice with this company. First parcel arrived all ok BUT second has not arrived. Tracking number is not recognised by UPS or UK postal service. I have tried to ring kuiu but number is incorrect on web site. Emailed x5+ times with the generic reply that is pathetic. Be careful buying from this company as their customer service is non-existent but they seem to be happy charging high prices for items not delivered.

My wife put a Christmas present order in Nov. 25. All items showed in stock and next day shown as shipped. For the next 3 weeks order said it was cancelled, then shipping, then cancelled and in the end they sent her a 30% discount coupon saying the order could not be fulfilled. I will find another home to spend my thousands on hunting gear.

The worst customer service you would ever encounter. Buy a similar low graded solution, and don't even try this bad lame attitude.

I’ve also been hunting for over 40 years and used many hunting cloths from Browning, Cabelas, Under Armor and Sitka. I purchased many products from Kuiu to try as most people talk great about the gear even at the SCI World Conference they have a nice booth that is packed with people. Most of us like nice stuff that will last specially at 50 it should be my last purchase for hunting cloths. With the higher price tags I assumed that the gear would have the highest quality but don’t be fooled save your money. I bought the down pants in all two cameo options to use during the cold season and I purchased over $5000 on items through Kuius website. They are warm and very light but they tear extremely easy just walking through tall grass with a few briar patches I have a dozen tears from a 1/4 of an inch to an inch. So if you want to stay warm and sit on a sled then you’re good but way pay the money to do that? I’m now in Illinois on a deer hunt and I know which way the wind is blowing as the down white fluffy insulation is falling out. I emailed Kuiu and they are sending me a patch kit at no charge. They way they tear I’ll need a whole roll of material and more insulation! So just for reference save your money and stay away from the Kuiu down products. I emailed Kuiu back and told them not to bother I don’t have time to patch these every time I go hunting.

I bought the Mountain Star 2-person tent in 2022. I used it on one backpacking trip (3 nights). I take good care of my gear. While on the trip the outer tent bag developed a rip from the blunt end of the tent poles (which were inside their own bag that they arrived in). I filled out a warrant form when I got home and this is the response I received: "While we don't have a different weight of tent bag, a lot of us actually use a roll top dry bag instead of the stuff sack so that you can get better compression as well as have a bit better durability from the bag for long term use. A Large roll top bag works for the Mountain Star tent with the only caveat being that you will need to keep your pole set separate of the tent (which is something personally recommend to begin with for easier storage of the gear inside of a pack)." I told them that their Lifetime Warranty is very misleading when they told me that it does not cover "wear and tear". I said, "I only used it on one trip." I paid a lot of money for this tent. I expected they would just send a new bag. Really poor customer service! I would never buy anything from them again. My husband is an avid hunter and I would also never let him buy anything from Kuiu. DON'T WASTE YOUR MONEY. GIVE SOMEONE ELSE YOUR BUSINESS.

I would give it a zero star if possible There rain gear says 100% waterproof after wearing 12 times mine leek horrible There warranty@kuiu say spray them with a rain gard product to waterproof There 100% guaranteed rain gear like changing oil in your truck I felt they believed I'm super stupid Never again would I recommend they made In China super expensive not guaranteed garage

Beware of their "Lifetime warranty" which states "this warranty lasts for the lifetime of the product"! I purchased a guide jacket in 2011 and only wore it casually--never on a hunt. Recently I packed it for a trip and found that the glue on the seams around the arm vent zippers failed on both arms. After contacting customer service to make a claim on the lifetime warranty, I was told, hey, it's 11 years old and "Industry wide, the average lifespan of a softshell jacket is roughly six to seven years as has been compared with Arcteryx, Patagonia, and other top level brands across the industry." Nowhere on the Kuiu website do they state that the lifetime of their softshell jackets are an industry average 6-7 years. They referred me to a third-party repair service who has quoted me approximately $50/arm plus shipping. Lesson learned: not only does Kuiu fail to honor their warranty (they've breached the warranty), but their products are crap. I have a Sitka softshell jacket purchased 1 year before and which I have worn on elk, geese, grouse, pheasant hunts and the seams are fine.

Rubbish, they just don’t respond to issues with orders Had to place two new orders (one cancelled but they delivered anyway!) to replace and these were also unacceptable upon receipt Just want a collection and refund not too much to ask Ps this is a foreign company and they use eshopworld to deliver who are equally as bad! Waste of money, dispute opened