KUIUReviews of kuiu.com

BUYER BEWARE Appalling customer service! One of 3 shirts we purchased from them (all the same style) has threads all pulled through the material, they are saying it's pilling which it isn't!! The second person that answered me after 3 emails, someone called Chris Ridder - Operations Supervisor said the original customer service girl Katherine was correct in her assessment and he has now blamed us for the treatment of the shirt and many other reasons! Funny how 2 shirts are ok and 1 isn't???!!! and now it isn't just apparent "pilling" its because of a range of things??? He basically F off we don't care if you go elsewhere!!! NICE......

Great gear, great design but very poor service when you do have an issue. I will switch to a brand that does provide service. My bino pack add ons, keep falling of, and Leon of CS keeps asking photo’s and videos’s. I sent photo’s and now i need to make a video? it is a 160 dollar pack…send a new one or not. If i have to make a video special for them and make time it costs more then you gain.

Wouldn't exchange a size on an unworn, still packaged vest at 50 days or even provide a store credit. The stuff you sell isn't cheap though comparable products out there cost less. What a mistake to buy from you! Your customer service reps are also sarcastic and rude. If the agent had at least been polite and friendly, I wouldn't have bothered here. Pathetic customer service.

Poor Customer Service & Average Product. Product is average yet they charge like its the Rolls Royce of outdoor gear. Who doesnt have free shipping when you pay $160 for a shirt that had poor quality then I had to pay to send it back. DO NOT WASTE TIME OR MONEY

I paid £126 inc delivery for flannel shirts, advertised by Kuiu... The shape on the photo did not match the original shirt sent to me. It was a costly and biggest mistake in my life. The quality of the fabric was good, but the shape was OUT OF ORDER. Cut around the neck and collar was a cheap unskilled job, ridiculously big, and distorted maybe good for a hippopotamus or XL bully... uncomfortable... I lost my money and my shirt had gone to the bin... Never buy there again.

Absolutely horrible experience. Purchased pants, wrong size. Sent back for exchange. Almost a month later and no sign of the exchange shipping. Apathetic replies to email saying they haven’t really figured out their exchange process but assure my item arrived. I ultimately changed it from an exchange to a refund at which point they claim they received the pants back in a completely different color. Waiting on my refund and/or a call to American Express.

Terrible service, ordered goods for Christmas and still no sign of them after 6 weeks, after many emails and an unphased attitude from the customer services I requested a refund which I only received after I threatened a chargeback on my credit card! I eventually received a refund after 8 weeks - yes total 2 months no goods and no gifts at Christmas, disappointed considering the premium price tags.

Shop elsewhere. My order was cancelled due to apparent issues with their ecommerce partner eShop World. Over a month and a half later still no refund just excuses that it is all due to eShop World.